An incredible story: How marathonbet changed my bet result!

**filipinho** · 04-02-13, 06:19 PM

What amount? Two digits I suppose cause chess limits are low.I can hardly believe marathon would cheat like this on such small payout.Of course, still it isnt right if this is true.Good luck.

**psycrow** · 04-03-13, 02:37 PM

it was a very small amount , but I really feel angry and cheated ! they sent me an email and told me that the rules changed just 2 days before I set the bet. really dont know what to do,seems better let it go.

**filipinho** · 04-03-13, 04:37 PM

I only raised amount question for you to realize that maybe you are wrong, cause Marathon didnt gain anything from this situation.Chess limits are the lowest of all sports that Marathon offers.From my big experience with them, they dont cheat in any way.

I only once had bad experience with them some 3 months ago.I placed 300EUR on football bet "over 5.5 yellow cards".I watched the game, naturally I was cheering for fouls, harsh tackles, cards

...And I won, there was 7 yellow cards on match.Few days later I noticed that my bet was graded as lost, so I checked their rules and I found this:
"Second yellow cards awarded to the same player counts only as a Red. (e.g. in a Total Yellow Cards market a second yellow card issued to the same player will not count)."

And of course, in my match, two players received second yellow cards.I was angry, because bet was perfectly clear:"Total Yellow Cards", and second yellow card is still "yellow", right?That additional rule is very important bet information, and it should be visible in a betting menu.But I didnt complained.

**bostonboss** · 04-03-13, 10:08 PM

whats next? we bettin on go fish?

**psycrow** · 04-05-13, 06:17 AM

Another case happend today!
I made a live bet in table tennis and at the end my bet won,the bet was this:
total point of player1 under 42.5.
Player1 only scored 33 points but at the end my bet voided,this is the ridiculous reason:
Your bet was voided due to the price we offer is base of 5 set of match.

**horja1** · 04-05-13, 06:26 AM

Originally posted by psycrow

Another case happend today!
I made a live bet in table tennis and at the end my bet won,the bet was this:
total point of player1 under 42.5.
Player1 only scored 33 points but at the end my bet voided,this is the ridiculous reason:
Your bet was voided due to the price we offer is base of 5 set of match.

that is weird ... at every book used by me to bet live on table tennis all total points bets offered live were always in connection with the posible no. of sets at the time of placing the bet

**sharlataans** · 04-05-13, 06:36 AM

Wow

**dikefale** · 04-05-13, 07:04 AM

Ridiculous they need to pay!

**psycrow** · 04-05-13, 07:35 AM

Even I also remember there were void my bet once because they made a mistake spelling the player's name!!!
You can guess all these void bets were winning bets and no losing bet will be voided!!
and the last bet was only 0.59€ !!!
If anybody want,I can also copy the email they sent to me about any of these voided bets.

**mighty maron** · 04-05-13, 08:17 AM

The rule is in place whether one agrees with it or not.

Op feel fortunate that you even got that back as Magnus collapsed in the later portions of the tourney.

On a personal note; shame on all those rules on an event like this.

**psycrow** · 04-05-13, 08:31 AM

thank you for all of your supports :-)
I won really good amount of money on live betting in marathonbet but really dont find an alternative with good odds for live events,can anybody please tell me?Bet365 odds are very low in live events with low choices...

**dikefale** · 04-05-13, 09:15 AM

Originally posted by psycrow

thank you for all of your supports :-)
I won really good amount of money on live betting in marathonbet but really dont find an alternative with good odds for live events,can anybody please tell me?Bet365 odds are very low in live events with low choices...

Its very funny that Bet365 lowered their odds very much in last 6+ months. But they are among best shops for live betting.They have most markets for any given match.
You can check Fonbet.com They have many live games,but i have no expirience with payout there because im not betting there very often.

From what i see russian books have biggest live betting market.You could browse and check for some well respected books online.

**nasdaq** · 04-05-13, 09:51 AM

Originally posted by dikefale

You can check Fonbet.com They have many live games,but i have no expirience with payout there because im not betting there very often.

From what i see russian books have biggest live betting market.You could browse and check for some well respected books online.

You know marathon is the most reliable bookie among all russian ones. Sad but true. They have the best odds, one of the best live, the faster payouts in the industry.
There are some russian bookies providing good live betting options e.g. Fonbet, Betcity, Favbet, 1xBet but they have worse odds, slower payouts and they also used to cancel bets.

**horja1** · 04-05-13, 10:38 AM

Originally posted by mighty maron

The rule is in place whether one agrees with it or not.

Op feel fortunate that you even got that back as Magnus collapsed in the later portions of the tourney.

On a personal note; shame on all those rules on an event like this.

what rule? bellow you have the only 2 rules for table tennis:

Table Tennis

If a match is delayed or postponed for any reason then all bets will stand until the end of the match or the end of the tournament.
If a player retires or is disqualified bets on the match result will stand as long as one set has been completed, otherwise these bets will be void. Bets on other markets will be void unless a definitive result for that market has already been determined. The player that progresses to the next round or is awarded the victory after the first set has been completed will be deemed the winner.

**psycrow** · 04-05-13, 11:25 AM

this is the email the sent to me about it :

Dear xxxxxxxxxx,

Thank you for contacting Marathonbet Customer Service.

The bet has been voided because of an alteration to the format of
the match. The price that was offered was incorrectly based upon a 5
set match, when it was a 7 set match.

Please refer to section 10 of our General Rules. Here is a link to
this on our website for you...

http://help.marathonbet.co.uk/en/sports_rules/general_sport_rules/

If there is anything else I can help you with, please let me know.

Kind regards,

Edward

Marathonbet Customer Service
support@marathonbet.com
8 10800 290 340 11

If you are not the intended recipient and have received this message in
error, you may not disclose, copy, distribute or take any action in reliance
on the contents of this message. In such case, please notify us immediately
by email or telephone and delete the email (including all attachments) from
your system. Marathon excludes any liability whatsoever for any direct or
indirect consequential loss arising from the use, or reliance on, this email
or its contents.

Here is the rule number
10.In case of a match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.), all bets will be void, excluding those when the information about these alterations is mentioned in the event.

I am 100% that it is something they invent,even if they are right,they should void my previous bet that I lost!!!
I withdrawn all my money out of marathon and keep my energy on more valuable things,I am sure they never accept and undo what they did so why I waiste my energy?!!

just it is good that other knows how rubbish their service and their rules are and please just take the distance from marathonbet

**horja1** · 04-05-13, 11:44 AM

Originally posted by psycrow

this is the email the sent to me about it :

Here is the rule number
10.[/FONT]In case of a match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.), all bets will be void, excluding those when the information about these alterations is mentioned in the event.

I am 100% that it is something they invent,even if they are right,they should void my previous bet that I lost!!! I withdrawn all my money out of marathon and keep my energy on more valuable things,I am sure they never accept and undo what they did so why I waiste my energy?!! just it is good that other knows how rubbish their service and their rules are and please just take the distance from marathonbet

So a match "best out of 5 sets" ending in 3 sets is considered "match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.)" by Marathonbet?

10.In case of a match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.), all bets will be void, excluding those when the information about these alterations is mentioned in the event.

**psycrow** · 04-05-13, 11:55 AM

Originally posted by horja1

So a match "best out of 5 sets" ending in 3 sets is considered "match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.)" by Marathonbet?

Sometimes I felt guilty and sorry about huge amount of money I won in marathon but after this I really feel great because I know now that they are really russian batards!

**filipinho** · 04-05-13, 11:58 AM

Originally posted by psycrow

The bet has been voided because of an alteration to the format of
the match. The price that was offered was incorrectly based upon a 5
set match, when it was a 7 set match.

Then total points line should have been even higher, so you basically took pretty bad line for UNDER points.Seems like they voided all bets on that match, you cant blame them for that, only for incompetence...

Originally posted by horja1

So a match "best out of 5 sets" ending in 3 sets is considered "match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.)" by Marathonbet?

@horja1, I think marathon is saying match was played in unusual format "best of four sets"(so max 7 sets)...

@psycrow, can you tell us match in question and final result?

**horja1** · 04-05-13, 12:09 PM

Originally posted by filipinhoin this case they are right to cancel the bet

@horja1, I think marathon is saying match was played in unusual format "best of four sets"(so max 7 sets)...

somehow I missed that

... if that happened they were right to cancel the bet

**psycrow** · 04-05-13, 12:26 PM

Just incredible,after lots of struggle and when they saw I withdrawn all my money and told them I am going to leave their website,they accepted their mistake and set my chess bet as winning !

First time in fu**in sportbooking industry !!!! (at least for me)

**psycrow** · 04-05-13, 12:36 PM

Originally posted by horja1

So a match "best out of 5 sets" ending in 3 sets is considered "match format alteration (number of played periods (times, etc.) or the duration of a match, period, set, time, etc.)" by Marathonbet?

this is the game :
Korea open : Xu, Xin vs Lee, Sang Su
I didnt find the result in internet.

Their excuse for number of sets is out of question and really ridiculous because at least from today's morning all the games was 5 sets and I bet on almost all of them so why just 1 game could be a mistake?also during the live bet,there were market for 5th game result so when they think it is a 3 game match,why they set a market on 5th game which is impossible when there is a best of 3 games (in their opinion) and the result is 3-1 !!!

**psycrow** · 04-05-13, 02:34 PM

this is the email I received regarding to correction :

Dear Customer,

Thank you for contacting Marathonbet Customer Service

After further investigation of required chess event we can confirm that this
event related bets have been re-settled. You can see this correction as "bet
settlement correction" on your account.
We are sorry for any inconveniences

If there is anything else I can help you with, please let us know.

Best Regards,

Marathonbet Customer Service

Marathonbet Limited | 6-7 Lovers Walk | Brighton | BN1 6AH

P: 0800 096 5252 (outside the UK +44 1273 852 351
F: 01273 507360 (outside the UK +44 1273 507360
E-mail support@marathonbet.com

Marathonbet Customer Service Marathonbet Limited | 6-7 Lovers Walk | Brighton |
BN1 6AH p: 01273 852 350 | f: 01273 507360 | e: care@marathonbet.co.uk If you
are not the intended recipient and have received this message in error, you may
not disclose, copy, distribute or take any action in reliance on the contents
of this message. In such case, please notify us immediately by email or
telephone and delete the email (including all attachments) from your system.
Marathon excludes any liability whatsoever for any direct or indirect
consequential loss arising from the use, or reliance on, this email or its
contents.

**psycrow** · 04-23-13, 09:48 AM

another masterpiece ! (here is the response to my email) :

Your bet number xyz AAAAA vs BBBBB has been voided
because the name of one of the participant was incorrect.
According to our rules:
"Marathon cannot be held responsible for any errors and/or omissions, human or
palpable, which result in the incorrect displaying of prices, entering of
results, listing of runners or event start times. Whilst every attempt will be
made to ensure all information on the website is accurate we reserve the right
to correct any obvious errors, either by voiding bets placed at the incorrect
odds or changing the odds to the correct ones."
http://help.marathonbet.com/en/betting_rules/placing_a_bet/
I am sorry for any inconveniences.

**teaz2win** · 04-23-13, 09:55 AM

Originally posted by psycrow

another masterpiece ! (here is the response to my email) :

Your bet number xyz AAAAA vs BBBBB has been voided
because the name of one of the participant was incorrect.
According to our rules:
"Marathon cannot be held responsible for any errors and/or omissions, human or
palpable, which result in the incorrect displaying of prices, entering of
results, listing of runners or event start times. Whilst every attempt will be
made to ensure all information on the website is accurate we reserve the right
to correct any obvious errors, either by voiding bets placed at the incorrect
odds or changing the odds to the correct ones."
http://help.marathonbet.com/en/betting_rules/placing_a_bet/
I am sorry for any inconveniences.

Unfortunately as wrong as it is almost all books have this rule or something similar. When this happend to me the response I was given is that if they let the bet stand people that lost the other side of that wager would call in and want there money back because they thought they were betting someone or something else. Logically it makes sense i suppose but just opens up all kinds of other cans of worms giving the book the right to do things maybe they shouldnt. Of course as with everything else they fall back on ... its in the rules.

**the_orangekat** · 04-23-13, 09:56 AM

You lost me at 'I bet on chess.'

**BranchDavidian** · 04-23-13, 10:09 AM

Originally posted by psycrow

another masterpiece ! (here is the response to my email) :

Your bet number xyz AAAAA vs BBBBB has been voided
because the name of one of the participant was incorrect.
According to our rules:
"Marathon cannot be held responsible for any errors and/or omissions, human or
palpable, which result in the incorrect displaying of prices, entering of
results, listing of runners or event start times. Whilst every attempt will be
made to ensure all information on the website is accurate we reserve the right
to correct any obvious errors, either by voiding bets placed at the incorrect
odds or changing the odds to the correct ones."
http://help.marathonbet.com/en/betting_rules/placing_a_bet/
I am sorry for any inconveniences.

Was this cancelled before or after the match started? And, was this a mere misspelling or was the name wrong altogether?

**psycrow** · 04-24-13, 05:04 PM

Originally posted by the_orangekat

You lost me at 'I bet on chess.'

Checkmate! if anybody knows a good knowledge of end game with even an 1800+ elo could easily guess end game result . Also odds on chess sometimes goes to incredible 1000 (you bet 1 and get 1000) ,so guess what happend if they make a mistake!
Belive or not probability in chess is 0% !

Originally posted by BranchDavidian

Was this cancelled before or after the match started? And, was this a mere misspelling or was the name wrong altogether?

After the match;the misspelling was just a letter or something,not a big mistake.something like alessandro instead of alesandro .