I opened an account at Skybet, deposited 3000 EUR from my card. One day later my account has been suspended. I contacted to them, the habitual answer : they want my ID scan, card scan, statement. I sent all. One day later they replied : they want a new statement, which is not older than 3 monts. OK, I sent it. No answer, I write them again, 2 days later their answer arrived :
"Thank you for your email.
Your documents are now going through verification with our accounts department and provided everything matches up correctly your account will be opened shortly"
Next email, their reply :
"Thank you for your email.
I have chased this matter up for you and will hopefully have a response soon as to whether or not the account can be re-opened""
1 day later, email, reply :
"Please accept our sincerest apologies for any inconvenience you may have experienced.
Your details have been forwarded through to the relevant department to be further looked into. Be assured that you will be contacted with regards to feedback."
Finally I thougt they will open my account after 1 week, but no. They sent me this :
"Please be advised that to re-activate your account, we still require the full front and back copies of your card ***5829. We request that you do not blank out the card number on the card at all, as this forms part of the verification checks we are required to do."
Can you believe it? Have you ever seen a bookie who wanted the whole card scan? Of course I will not send it, I will not take the risk. Any staff member can steal my money! I replied them with this, however they wrote me :
"Be advised however that we do take the security of our accounts very seriously and your account will regrettably remain temporarily suspended, pending the receipt of the requested information as this is a part of our security protocol."
My ID scan, my card scan, two statements, but it's not enough for them. Now what should I do? 3000 EUR on my account, and it's suspended more than 1 week ago..
"Thank you for your email.
Your documents are now going through verification with our accounts department and provided everything matches up correctly your account will be opened shortly"
Next email, their reply :
"Thank you for your email.
I have chased this matter up for you and will hopefully have a response soon as to whether or not the account can be re-opened""
1 day later, email, reply :
"Please accept our sincerest apologies for any inconvenience you may have experienced.
Your details have been forwarded through to the relevant department to be further looked into. Be assured that you will be contacted with regards to feedback."
Finally I thougt they will open my account after 1 week, but no. They sent me this :
"Please be advised that to re-activate your account, we still require the full front and back copies of your card ***5829. We request that you do not blank out the card number on the card at all, as this forms part of the verification checks we are required to do."
Can you believe it? Have you ever seen a bookie who wanted the whole card scan? Of course I will not send it, I will not take the risk. Any staff member can steal my money! I replied them with this, however they wrote me :
"Be advised however that we do take the security of our accounts very seriously and your account will regrettably remain temporarily suspended, pending the receipt of the requested information as this is a part of our security protocol."
My ID scan, my card scan, two statements, but it's not enough for them. Now what should I do? 3000 EUR on my account, and it's suspended more than 1 week ago..
