Hi all,
Firstly sorry for the long post - just joined SBR tonight, looking for some assistance please.
Opened a Bet365 account approx 3-4 months ago and all was well. Verified all my details by sending a utility bill, and my drivers license. Was able to deposit via POLI without any problems, and was able to withdrawal to a seperate bank account with no issues about a month later ( was approx $4200).
Got on a bit of a winning streak recently, managed to keep turning over my profits and built my account up to $15520. Trying to withdrawal this money, but running into all sorts of problems, and now think im not going to see a cent of that money.
Have been dealing with them via live chat and email, but no luck. Was asked to provide a bank statement for the account i wish the money to go to, so i did that. Was advised after many back and forth emails that all was sorted and my withdrawals would be processed. Days later, the withdrawals were still pending. I also went to place another bet but it said "restrictions have been placed on your account" or something similar. Talked to live chat who said rather bluntly that in fact this issue is not resolved, and my account is frozen and they need verification.
Emailed Bet365 again - they are now after a Bank statement to prove i am the owner of the bank account that the deposits came from via POLI. Heres the thing - it is a shared bank account i use with my partner. I have taken individual screenshots of the transactions and sent to them but they arent happy with that. I have countless emails back and forth (12 or so emails) and im not getting anywhere.
I have sent them the screenshots with the transactions which prove i have access to the account the money was deposited from, they have my utility bill, the other entire bank statement, a copy of my drivers license, my address, and have spoken to me on the phone in the past, but still not good enough apparently. Keep getting the same response which is that they are not processing the withdrawals until i sent them the documentation. There is no doubt at all that i am the owner. I have even offered to do a test deposit from either of the two accounts they have details for, but they havent even acknowledged that part of my email, they just repeat the same thing, saying we need the documentation otherwise nothing is going to happen.
My partner is a lawyer ironically enough and is very aggravated over this whole thing - he doesn't want me to send them the actual bank statement for the account the money was deposited from originally, as he has huge privacy issues (naturally). He doesnt want his/our address or account number etc to be sent to them. I have explained to bet365 countless times but im not getting anywhere. I have also said im happy for the money to be withdrawn to either of the two accounts (either the one the deposit was made for, or the other account that they have let me withdraw to in the past). I have also taken a screenshot of the account number on my internet banking along with screenshots of the individual deposit transactions thus proving i have access to the account, but they are more concerned about the name the bank account has on it and keep asking for a statement. I think they are hoping the name on the account is not mine, and then they will void the funds.
I am afraid that i am not going to recieve any of my money now and i feel robbed. My latest response from them was:
"Thank you for your email.
I have referred this matter to our Security Team and can confirm that we will require the requested documentation prior to actioning any request to withdraw funds from your account.
How you wish to proceed is entirely at your discretion however, your account will remain suspended and any request to withdraw will remain pending until we can verify the proof of ownership for the Poli account in which you used for funding your account.
Should you wish to discuss this matter further we would be happy to speak with you by telephone. We are available 24 hours a day on+800 12 365 365, alternatively we will be happy to call you should you prefer. Simply confirm a valid telephone number and a convenient timeframe over the next 48 hours for us to call you.
Kind regards,
Paul C Barker
Customer Account Supervisor
The bet365 Team"
Any help appreciated - what should i do from here? My partner is livid and wants to take legal action. I have proven beyond doubt that there is nothing strange going on here, but they are now focusing on the fact that because its a shared bank account, they assume that the account isnt in my name, and if i send them a statement with someone elses name on it they will assume its fraud and i wont get anything. Just to be clear - that isnt whats happening, its just a shared bank account that my partner and i have. I have even said he can write them a letter or talk to them about this but they arent interested, keep getting the stock standard "we need documentation" response.
The whole thing is frustrating - no checks when you make a deposit, and if i had have lost the money, im sure i wouldnt get it back, but now that i have won, they want to do every check under the sun and more? I understand their potential concerns - it deposited via one account and wants to withdraw to another, but surely i have proven beyond any doubt now? Especially since i said they can withdraw back to the original account it was deposited from if they wish.
Any help appreciated - i feel robbed. my latest email to them was another attempted explanation along with a screenshot of my account number and the deposit transactions. Hopefully they will be reasonable about this eventually?
Firstly sorry for the long post - just joined SBR tonight, looking for some assistance please.
Opened a Bet365 account approx 3-4 months ago and all was well. Verified all my details by sending a utility bill, and my drivers license. Was able to deposit via POLI without any problems, and was able to withdrawal to a seperate bank account with no issues about a month later ( was approx $4200).
Got on a bit of a winning streak recently, managed to keep turning over my profits and built my account up to $15520. Trying to withdrawal this money, but running into all sorts of problems, and now think im not going to see a cent of that money.
Have been dealing with them via live chat and email, but no luck. Was asked to provide a bank statement for the account i wish the money to go to, so i did that. Was advised after many back and forth emails that all was sorted and my withdrawals would be processed. Days later, the withdrawals were still pending. I also went to place another bet but it said "restrictions have been placed on your account" or something similar. Talked to live chat who said rather bluntly that in fact this issue is not resolved, and my account is frozen and they need verification.
Emailed Bet365 again - they are now after a Bank statement to prove i am the owner of the bank account that the deposits came from via POLI. Heres the thing - it is a shared bank account i use with my partner. I have taken individual screenshots of the transactions and sent to them but they arent happy with that. I have countless emails back and forth (12 or so emails) and im not getting anywhere.
I have sent them the screenshots with the transactions which prove i have access to the account the money was deposited from, they have my utility bill, the other entire bank statement, a copy of my drivers license, my address, and have spoken to me on the phone in the past, but still not good enough apparently. Keep getting the same response which is that they are not processing the withdrawals until i sent them the documentation. There is no doubt at all that i am the owner. I have even offered to do a test deposit from either of the two accounts they have details for, but they havent even acknowledged that part of my email, they just repeat the same thing, saying we need the documentation otherwise nothing is going to happen.
My partner is a lawyer ironically enough and is very aggravated over this whole thing - he doesn't want me to send them the actual bank statement for the account the money was deposited from originally, as he has huge privacy issues (naturally). He doesnt want his/our address or account number etc to be sent to them. I have explained to bet365 countless times but im not getting anywhere. I have also said im happy for the money to be withdrawn to either of the two accounts (either the one the deposit was made for, or the other account that they have let me withdraw to in the past). I have also taken a screenshot of the account number on my internet banking along with screenshots of the individual deposit transactions thus proving i have access to the account, but they are more concerned about the name the bank account has on it and keep asking for a statement. I think they are hoping the name on the account is not mine, and then they will void the funds.
I am afraid that i am not going to recieve any of my money now and i feel robbed. My latest response from them was:
"Thank you for your email.
I have referred this matter to our Security Team and can confirm that we will require the requested documentation prior to actioning any request to withdraw funds from your account.
How you wish to proceed is entirely at your discretion however, your account will remain suspended and any request to withdraw will remain pending until we can verify the proof of ownership for the Poli account in which you used for funding your account.
Should you wish to discuss this matter further we would be happy to speak with you by telephone. We are available 24 hours a day on+800 12 365 365, alternatively we will be happy to call you should you prefer. Simply confirm a valid telephone number and a convenient timeframe over the next 48 hours for us to call you.
Kind regards,
Paul C Barker
Customer Account Supervisor
The bet365 Team"
Any help appreciated - what should i do from here? My partner is livid and wants to take legal action. I have proven beyond doubt that there is nothing strange going on here, but they are now focusing on the fact that because its a shared bank account, they assume that the account isnt in my name, and if i send them a statement with someone elses name on it they will assume its fraud and i wont get anything. Just to be clear - that isnt whats happening, its just a shared bank account that my partner and i have. I have even said he can write them a letter or talk to them about this but they arent interested, keep getting the stock standard "we need documentation" response.
The whole thing is frustrating - no checks when you make a deposit, and if i had have lost the money, im sure i wouldnt get it back, but now that i have won, they want to do every check under the sun and more? I understand their potential concerns - it deposited via one account and wants to withdraw to another, but surely i have proven beyond any doubt now? Especially since i said they can withdraw back to the original account it was deposited from if they wish.
Any help appreciated - i feel robbed. my latest email to them was another attempted explanation along with a screenshot of my account number and the deposit transactions. Hopefully they will be reasonable about this eventually?
