Hello SBR,
My name is Michael account ***** and I would like to file a complaint against mybookie.ag I, opened an account with $100 and received an additional $100 bonus for a grand total of $200 deposit. I proceeded to place a handful of bets and approximately 2 weeks ago week 9 of the NFL season I placed a $35 bet on a 10 team parlay for potentially $15K. Going into MNF I was up 9-0 with my bets with only Miami vs Oakland left on the slate. I took Miami +3 and ultimately Oakland won 27-24 so it was ruled a push but seeing Miami covered +3 my 10 game was bumped down to a 9 game parlay in which I went 9-0. The payout was $8,143 (give/take a dollar) rather then the $15K. I was informed by a customer service rep (James) that I would need to spend 5X my deposit ($1,000) before I, was eligible to withdraw funds, fair enough so I, thought. I proceeded to place bets equaling give or take a few bucks $1,120 dollars thus making me eligible to request a payouts. I was met with a number of excuses and hoops to jump thru such as a photo copy of my drivers license, credit card I used to open account front and back and a utility bill all to which I complied. Then I was told that my bank would not be an option because it was a credit union, again fair enough. I contacted my credit union and was given their intermediary bank information (EASTERN BANK) for me to pass along to mybookie.ag payout specialist department that is commonly used for cases like this seeing all credit unions are affiliated with an intermediary bank. I was informed by my credit union that this intermediate bank info should suffice the payout requirements of mybookie.ag and the numerous payout specialist that I had recently been in contact with (Derrick, Ace, Ingrid, Peter, Jess) you see where this is going? Ultimately against my will I opened up a bitcoin account and requested a smaller payment and received what I would imagine is a generic response from mybookie.ag saying I was in a 2 day verification hold. Then I received an email on 11/15 at approximately 12:05 eastern standard time from a “payout specialist” Travis saying that I needed to submit my bitcoin address even though I had done so thru my payout request for funds the day prior to which funds were immediately taken from mybookie.ag total. Now I get an email from Travis (6th rep and counting) that, I, needed to reply to this email, copy and pasting the latest and unique address for this payment to which again I complied. And to boot the last time I placed a call I spoke with customer service rep (Justin) whom was very uninformed and kept putting me on hold for long periods of time just to relay my withdraw questions to the payout department and would become annoyed and very short with his service to me. The one rep who was very nice even though nothing changed was (James) by far the most professional,knowledgeable, thorough and patient employee I’ve spoken with. I am extremely angry, disappointed and ultimately feel duped. I firmly believe it is a ploy by the agents CSR & Payout dept to deter the withdrawal process and ultimately have the client abandon his or her winnings out of frustration and lack of help from staff. To conclude CSR Justin in his poor customer service basically in a round about way told me to kick rocks with a “hey, oh well” type reply when I voiced my concerns and doubts with the whole payout procedure and willingness to help. I am disgusted and I am asking for help and at the very least to rate this fraudulent company accordingly. I hope to resolve this matter but my gut tells me I got scammed. Shame on me I should have kept my bets in the U.S. PLEASE HELP!!!
Michael
My name is Michael account ***** and I would like to file a complaint against mybookie.ag I, opened an account with $100 and received an additional $100 bonus for a grand total of $200 deposit. I proceeded to place a handful of bets and approximately 2 weeks ago week 9 of the NFL season I placed a $35 bet on a 10 team parlay for potentially $15K. Going into MNF I was up 9-0 with my bets with only Miami vs Oakland left on the slate. I took Miami +3 and ultimately Oakland won 27-24 so it was ruled a push but seeing Miami covered +3 my 10 game was bumped down to a 9 game parlay in which I went 9-0. The payout was $8,143 (give/take a dollar) rather then the $15K. I was informed by a customer service rep (James) that I would need to spend 5X my deposit ($1,000) before I, was eligible to withdraw funds, fair enough so I, thought. I proceeded to place bets equaling give or take a few bucks $1,120 dollars thus making me eligible to request a payouts. I was met with a number of excuses and hoops to jump thru such as a photo copy of my drivers license, credit card I used to open account front and back and a utility bill all to which I complied. Then I was told that my bank would not be an option because it was a credit union, again fair enough. I contacted my credit union and was given their intermediary bank information (EASTERN BANK) for me to pass along to mybookie.ag payout specialist department that is commonly used for cases like this seeing all credit unions are affiliated with an intermediary bank. I was informed by my credit union that this intermediate bank info should suffice the payout requirements of mybookie.ag and the numerous payout specialist that I had recently been in contact with (Derrick, Ace, Ingrid, Peter, Jess) you see where this is going? Ultimately against my will I opened up a bitcoin account and requested a smaller payment and received what I would imagine is a generic response from mybookie.ag saying I was in a 2 day verification hold. Then I received an email on 11/15 at approximately 12:05 eastern standard time from a “payout specialist” Travis saying that I needed to submit my bitcoin address even though I had done so thru my payout request for funds the day prior to which funds were immediately taken from mybookie.ag total. Now I get an email from Travis (6th rep and counting) that, I, needed to reply to this email, copy and pasting the latest and unique address for this payment to which again I complied. And to boot the last time I placed a call I spoke with customer service rep (Justin) whom was very uninformed and kept putting me on hold for long periods of time just to relay my withdraw questions to the payout department and would become annoyed and very short with his service to me. The one rep who was very nice even though nothing changed was (James) by far the most professional,knowledgeable, thorough and patient employee I’ve spoken with. I am extremely angry, disappointed and ultimately feel duped. I firmly believe it is a ploy by the agents CSR & Payout dept to deter the withdrawal process and ultimately have the client abandon his or her winnings out of frustration and lack of help from staff. To conclude CSR Justin in his poor customer service basically in a round about way told me to kick rocks with a “hey, oh well” type reply when I voiced my concerns and doubts with the whole payout procedure and willingness to help. I am disgusted and I am asking for help and at the very least to rate this fraudulent company accordingly. I hope to resolve this matter but my gut tells me I got scammed. Shame on me I should have kept my bets in the U.S. PLEASE HELP!!!
Michael
