Hello friends
Let's make an assumption (so I do not need to divulge the name of the bookmaker): if a user believes he is being harmed by a bookmaker, and resolves to publish in forums like the SBR, after having ignored emails. As also opened dispute in the MGA, where the site is regulated
And suddenly, the support of this bookmaker sends a message demanding that this player stop posting these claims publicly and threatening that if this is not done will trigger the legal sector
The player tries to argue that he is not doing anything wrong, that review and dispute sites demand on the internet just for these subjects
And with that, the player then receives a message from an email from another company, a law firm: a written message, nominated by a lawyer from a third company, with an attached pdf emailed, threatening words like these:
"We write on behalf of our client bookmaker XXXXXXXX in reply to your email dated 23 May 2018, which was sent to the Company
Our client is strongly rebutting your claims as unfounded in fact and in law.
It has come to the Company's knowledge (and as you admit yourself in the above-mentioned email) that you are speading disparaging and harmful comments in relation to the Company. You are being asked to immediately cease and desist from such actions and to immediatly remove any such form comments online and other outside
The Company is holding you liable for any reputational and other damages which may result from your actions and shall also be informing the Police authorities and the Malta Gaming Authority of your actions which are tantamount to threats and defamation"
Can this really happen? That's right? I really do not know what to do or what to think
Again, now, after I send a message to her and copy to the MGA and to the bookmaker support, as well as to the SBR and other reviews sites, this same lawyer sent a message advising to send message only to her and sending me to contract a lawyer, saying that I'm threatening and blackmailing the bookmaker just because I said I would publish the case on forums to prevent other people (who is threatening and blackmailing me, that's them, I believe):
"Please refer any future communications which you may have to me directly and I would suggest that you engage a lawyer and cease making threats and blackmailing my clients.
As advised in our letter, we are reserving our right to take further legal action"
"Dear Ms Nunes,
My clients have already replied to you in their legal letter which we've just sent today."
What do you think about it? The question was about a bonus that I won and for 2 months I managed to make a profit, without any kind of complaint from them, and I kept getting messages offering new promotions. Just last week when I decided to check the account to withdraw only 5% of the balance, it was that they resolved to remove all the winnings that I honestly won. Only now, they try to claim that I was not eligible for that promotion (which does not currently exist for new users, ended with it last week). They think they're right, I think I'm right too.
I think that if I was not eligible, they should have informed me the same day I received, or the first few days, not two months later. I just found a bonus code on forums where people said they were getting, earning and withdrawing earnings normally, as being for anyone. I typed the code into my account and received it. If I was not eligible, the code should not work or, if it worked, should have detected and removed quickly, and not let me playing for 2 months, all normally, increasing the gains each day, playing and believing I'm actually making a profit
I do not have the money to hire a lawyer. I use website to play and be happy, to have fun. I will not publish the bookmaker's name so they will not complain any more. I will try to work out internally as they have. I deleted the posts I made in the forums. I did what they asked for. But I'm really confused because they threatened me. They are in Malta, I am in South America where there are no laws on gambling (we can only play on sites hosted in other countries, there are no gambling companies here because these activities are not regulated here in my country)
Give me your opinions, please. What would you think if it was you? What would you do?
27 MAY 2018
Hi all users, good morning
That first offer of last year was cancelled for me manually in member area (if I not done this, the system would done automatically alone after one time, I think) because I done only less than 7% of rollover necessary and resolved not to end that, without do more bets
The terms and rules states only 1 promotion for customer at time, and never to use 1 same promotion more than 1x, of course. This first offer of last year are full different of this other offer I receive in April of current year
I will to explain:
The terms and rules allow the person to have only one bonus at a time. And you can not get the same bonus more than once. This happens on all sites. The bonus I won last year was canceled / expired because I performed less than 10% of the rollover needed to do so, the system automatically cancels after one time or the user alone can cancel it. But this bonus has nothing relation with the bonus I won in April this year
This site weekly offers many freebet reload, deposit offers, and constantly by what I understand it also offers freebet promotions without deposit (for example, 2 months ago they sent emails to me - and probably to all users - a BET2 code promotion without deposit also, and that I did not use). They always have many offers, with and without deposit. You can not just use one - the same bonus code - more than once, or use two at the same time. These are the terms
None of this I did. The promotion I used in April and made a profit is totally different from the promotion I used last year. Different values, different rollovers (the first are to place bonus + profit 10 times, and the second are bonus + profit 25 or 35 times). Other code bonus, other amount, other requirements, other name and offer, other terms and rules, all different, similar are all offers no deposit and with deposit offered weekly / monthly etc etc etc, nothing they repeat, all changes always
I think the reason for all this is a failure of communication, of support. Or failure of system, which allowed the code to work for me - and probably for thousands of other people in the world who use forums to view news of promotions, and 3 different forums publicized these promotions, stating the terms to use: only 1x a same promotion code and obviously do not use two different promotions at the same time
So the first promotion I needed to let cancel or expire, so I could try to use this second. That's what I did. I tried to write the code for this other different promotion in April to see if I was eligible, because under the terms I did not say anything about who received the first promotion (fully different of this other) could not use that one, so I decided to try to see if I was eligible as well all people else would do the same
And I wrote that code, and it worked. I was happy and started playing with her, made hundreds, maybe thousands of bets, tried to win that almost impossible rollover. And I got after a lot of fighting, a small profit of approximately 300.00. I decided not to withdraw
I wanted to keep playing, so after lots of betting, I had 4391.00. I went to send my documents this start week to withdraw 120.00, and started all these problems, first they said that I selected wrong the gender in the register, in form registration - I believed I not wrong, but then they updated, and then when I logged in account again they had removed the all winnings claiming that I could not have received that 2 months ago
If support communication failure occurred, if it was system failure, if it was incomplete terms and rules or not cleary or confused, or any other reason, I think it's not my fault. And even if any of these reasons happened, I believe the site should have informed me the same day or the first few days that I was playing with it. And not nearly 2 months later, only for the user to have made some good profit
This is what happened, in detail. I sent messages to them, they answered the same, I said that I wanted to speak with a supervisor by telephone, they did not accept it, they said that they did not have telephone support, I insisted, I said that I wanted to solve the problem, until I started to be ignored, I sent several messages and no response. Until I decided that if I continued to be ignored, my last choice would be to post the case on review sites and forums, like this one. Again I was ignored and decided to publish, and they did not like it, even requiring me to stop and erase the messages, which only after that would try "a fast and best resolution to this" (they used the same words) until sending the letter legal saying they would send it to the MGA and to polices authorities
I've decided to edit posts, remove their names, and too delete all posts, believing their words. Tell this to them, that I have done all that you have asked for. And they do not answer me any more, the support only sends me to the lawyer who sent the legal letter, and this lawyer only responds saying that their position is in the legal letter, and nothing more
I would really like to resolve this in the best way for both parties. I honestly won the approximately 300 with the end of the giant rollover, and I decided to keep playing and I won more. I believe they would also like to resolve, as I wish to continue playing there, and I think they also wish it. That's why I asked for help here in dispute complaint internally with SBR and too MGA
Let's make an assumption (so I do not need to divulge the name of the bookmaker): if a user believes he is being harmed by a bookmaker, and resolves to publish in forums like the SBR, after having ignored emails. As also opened dispute in the MGA, where the site is regulated
And suddenly, the support of this bookmaker sends a message demanding that this player stop posting these claims publicly and threatening that if this is not done will trigger the legal sector
The player tries to argue that he is not doing anything wrong, that review and dispute sites demand on the internet just for these subjects
And with that, the player then receives a message from an email from another company, a law firm: a written message, nominated by a lawyer from a third company, with an attached pdf emailed, threatening words like these:
"We write on behalf of our client bookmaker XXXXXXXX in reply to your email dated 23 May 2018, which was sent to the Company
Our client is strongly rebutting your claims as unfounded in fact and in law.
It has come to the Company's knowledge (and as you admit yourself in the above-mentioned email) that you are speading disparaging and harmful comments in relation to the Company. You are being asked to immediately cease and desist from such actions and to immediatly remove any such form comments online and other outside
The Company is holding you liable for any reputational and other damages which may result from your actions and shall also be informing the Police authorities and the Malta Gaming Authority of your actions which are tantamount to threats and defamation"
Can this really happen? That's right? I really do not know what to do or what to think
Again, now, after I send a message to her and copy to the MGA and to the bookmaker support, as well as to the SBR and other reviews sites, this same lawyer sent a message advising to send message only to her and sending me to contract a lawyer, saying that I'm threatening and blackmailing the bookmaker just because I said I would publish the case on forums to prevent other people (who is threatening and blackmailing me, that's them, I believe):
"Please refer any future communications which you may have to me directly and I would suggest that you engage a lawyer and cease making threats and blackmailing my clients.
As advised in our letter, we are reserving our right to take further legal action"
"Dear Ms Nunes,
My clients have already replied to you in their legal letter which we've just sent today."
What do you think about it? The question was about a bonus that I won and for 2 months I managed to make a profit, without any kind of complaint from them, and I kept getting messages offering new promotions. Just last week when I decided to check the account to withdraw only 5% of the balance, it was that they resolved to remove all the winnings that I honestly won. Only now, they try to claim that I was not eligible for that promotion (which does not currently exist for new users, ended with it last week). They think they're right, I think I'm right too.
I think that if I was not eligible, they should have informed me the same day I received, or the first few days, not two months later. I just found a bonus code on forums where people said they were getting, earning and withdrawing earnings normally, as being for anyone. I typed the code into my account and received it. If I was not eligible, the code should not work or, if it worked, should have detected and removed quickly, and not let me playing for 2 months, all normally, increasing the gains each day, playing and believing I'm actually making a profit
I do not have the money to hire a lawyer. I use website to play and be happy, to have fun. I will not publish the bookmaker's name so they will not complain any more. I will try to work out internally as they have. I deleted the posts I made in the forums. I did what they asked for. But I'm really confused because they threatened me. They are in Malta, I am in South America where there are no laws on gambling (we can only play on sites hosted in other countries, there are no gambling companies here because these activities are not regulated here in my country)
Give me your opinions, please. What would you think if it was you? What would you do?
27 MAY 2018
Hi all users, good morning
That first offer of last year was cancelled for me manually in member area (if I not done this, the system would done automatically alone after one time, I think) because I done only less than 7% of rollover necessary and resolved not to end that, without do more bets
The terms and rules states only 1 promotion for customer at time, and never to use 1 same promotion more than 1x, of course. This first offer of last year are full different of this other offer I receive in April of current year
I will to explain:
The terms and rules allow the person to have only one bonus at a time. And you can not get the same bonus more than once. This happens on all sites. The bonus I won last year was canceled / expired because I performed less than 10% of the rollover needed to do so, the system automatically cancels after one time or the user alone can cancel it. But this bonus has nothing relation with the bonus I won in April this year
This site weekly offers many freebet reload, deposit offers, and constantly by what I understand it also offers freebet promotions without deposit (for example, 2 months ago they sent emails to me - and probably to all users - a BET2 code promotion without deposit also, and that I did not use). They always have many offers, with and without deposit. You can not just use one - the same bonus code - more than once, or use two at the same time. These are the terms
None of this I did. The promotion I used in April and made a profit is totally different from the promotion I used last year. Different values, different rollovers (the first are to place bonus + profit 10 times, and the second are bonus + profit 25 or 35 times). Other code bonus, other amount, other requirements, other name and offer, other terms and rules, all different, similar are all offers no deposit and with deposit offered weekly / monthly etc etc etc, nothing they repeat, all changes always
I think the reason for all this is a failure of communication, of support. Or failure of system, which allowed the code to work for me - and probably for thousands of other people in the world who use forums to view news of promotions, and 3 different forums publicized these promotions, stating the terms to use: only 1x a same promotion code and obviously do not use two different promotions at the same time
So the first promotion I needed to let cancel or expire, so I could try to use this second. That's what I did. I tried to write the code for this other different promotion in April to see if I was eligible, because under the terms I did not say anything about who received the first promotion (fully different of this other) could not use that one, so I decided to try to see if I was eligible as well all people else would do the same
And I wrote that code, and it worked. I was happy and started playing with her, made hundreds, maybe thousands of bets, tried to win that almost impossible rollover. And I got after a lot of fighting, a small profit of approximately 300.00. I decided not to withdraw
I wanted to keep playing, so after lots of betting, I had 4391.00. I went to send my documents this start week to withdraw 120.00, and started all these problems, first they said that I selected wrong the gender in the register, in form registration - I believed I not wrong, but then they updated, and then when I logged in account again they had removed the all winnings claiming that I could not have received that 2 months ago
If support communication failure occurred, if it was system failure, if it was incomplete terms and rules or not cleary or confused, or any other reason, I think it's not my fault. And even if any of these reasons happened, I believe the site should have informed me the same day or the first few days that I was playing with it. And not nearly 2 months later, only for the user to have made some good profit
This is what happened, in detail. I sent messages to them, they answered the same, I said that I wanted to speak with a supervisor by telephone, they did not accept it, they said that they did not have telephone support, I insisted, I said that I wanted to solve the problem, until I started to be ignored, I sent several messages and no response. Until I decided that if I continued to be ignored, my last choice would be to post the case on review sites and forums, like this one. Again I was ignored and decided to publish, and they did not like it, even requiring me to stop and erase the messages, which only after that would try "a fast and best resolution to this" (they used the same words) until sending the letter legal saying they would send it to the MGA and to polices authorities
I've decided to edit posts, remove their names, and too delete all posts, believing their words. Tell this to them, that I have done all that you have asked for. And they do not answer me any more, the support only sends me to the lawyer who sent the legal letter, and this lawyer only responds saying that their position is in the legal letter, and nothing more
I would really like to resolve this in the best way for both parties. I honestly won the approximately 300 with the end of the giant rollover, and I decided to keep playing and I won more. I believe they would also like to resolve, as I wish to continue playing there, and I think they also wish it. That's why I asked for help here in dispute complaint internally with SBR and too MGA
