Betvictor Closes My account and accuses me of Fraud

[nhassija7]

On 3rd Feb 2019 , I created my account on Betvictor everything went well and smooth. Easy Registration process, Then i deposited funds using my verified Bronze Vip level Skrill Account and the deposit was successful.

I placed one bet and it won. After a few hours i tried to login to my account and it said " wrong username or password"
even when i was entering everything correctly. No notification or alert on my email so i was baffled. I went to Live chat and quoted my username and asked what's wrong. They said they will give me an update on Email and that my account was permanently closed. I asked for a reason and they gave me none on Live chat.

I got an email that day later in the evening saying the following :-

Dear Anup, In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site. BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Sections 9 and 10 of the Terms and Conditions. Following our decision: • No activity shall be permitted (including deposits, withdrawals, betting or gaming) • No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practises or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in the Terms and Conditions. Kind Regards, Kayleigh Account Management BetVictor

Now point to be noted here is they have not categorically stated the exact reason for the account closure but have stated it to be because of violation of Term 9 and Term 10 .

Term 9 states that 9.2.1 where the Customer has undertaken a Prohibited Activity, may close the Account and in such circumstances:(a) all funds deposited into the Account will be returned to the Customer (save for where the Customer has undertaken a Fraudulent Activity, in which case consent will be required from the Gibraltar Financial Intelligence Unit or the National Crime Agency to return the funds to the Customer); and
(b) the winnings in the Account will be retained by BetVictor;





Term 10 states that
Further to Clauses 4.1.3(j); 7.1.2; 9.2.1; 10.2.1; 10.3 and 10.4, BetVictor may also close an Account where the Customer:
10.1.1 fails a SOF Check;
10.1.2 ID Check; and/or
10.1.3 where BetVictor reasonably consider that the Customer should not continue use of the Product as a result of its social responsibility obligations.


Facts to be noted:

1) I created a betvictor account as a new customer , Hold no other accounts there. Did not take the welcome bonus offer and deposited using my verified Skrill account.

2) Sent them my driving license for ID verification. Won a bet and couldn't login back and received an email which has been mentioned above.

3) Now i was very confused as to what "fraud" or "prohibited activity" has taken place on my account after only 1 bet on my first day. My deposit was only 60-70 USD and i won a 1st and only bet at 1.50 odds and they closed my account citing illegal fraud and prohibited activities (lol)

4) I sent them a reply asking them to give me an exact reason as to why my account has been closed and they replied to me the following :-

Dear Anup,

Thank you for your recent contact.

I write in furtherance of our email where it was explained to you that your account has been permanently closed. I am now in a position to provide you with some details that prompted this closure.


It is a Regulatory Requirement that BetVictor verify the identification of all our customers which we do both electronically and through requests of copies of documents such as passports, bank statements, utility bills etc, which assist us in verifying your identity, address and source of funds.


Unfortunately the documentation you provided is inconsistent with the information registered on your account and with the services provided by those vendors whose documentation you submitted as evidence. Therefore BetVictor is unable to permit any further activity on your account.

I trust this explains the verification process and reason why your account has been closed.

Should you have any further questions, please do not hesitate to contact us.

Kind Regards,

Kayleigh

Account Management
BetVictor



Now , point to be noted here is that in the first mail they accused me of fraud and prohibited activities and in the 2nd email they have stated my account was permanently closed on the very same day i registered because the ID i submitted was inconsistent with the information on my account. If this is the case , Then why didn't they send me an email saying that the ID has been rejected for XYZ reason and please submit another ID and provide additional documentation and i would have been more than happy to provide them the same but instead they have frozen my account , Frozen my deposit , Told they will not give me the winning and are refusing to discuss this with me on call.

What i find baffling is how easily and casually they have accused me of "Fraud" and etc without any basis and closed my account with out any basis.

Kindly someone help me with this please? I know its a small amount but i feel disrespected with this whole scenario



PS: Sorry for the long post. Please bear with me

[nhassija7]

update

i have verified accounts with betfair , betway , bet365 , neteller , pinnacle and skrill . Can provide evidence of the same but these betvictor people have somehow managed to accuse me as a fraud and frozen my deposit and winning. Bizareee

[lonnie55]

Did you get your winnings or only the deposit?

[nhassija7]

Did you get your winnings or only the deposit?

I didn't get any deposits back nor did i get any winnings back. Nor they are ready to speak to me on call

[lonnie55]

Hmm okay, this is a very weird behavior. I mean, Betvictor may not be the greatest book on earth but it's definitely not a scam book that would confiscate your deposit. Why would they risk their reputation for $60-100?

If you want SBR to have a look at your case you can file a complaint: https://www.sportsbookreview.com/sportsbook-complaint/

[lonnie55]

I wonder why your name was Ishaan in your last thread but Betvictor's email was addressed to Anup

[nhassija7]

Hmm okay, this is a very weird behavior. I mean, Betvictor may not be the greatest book on earth but it's definitely not a scam book that would confiscate your deposit. Why would they risk their reputation for $60-100?

If you want SBR to have a look at your case you can file a complaint: https://www.sportsbookreview.com/sportsbook-complaint/

Indeed it is pretty weird bizarre behavior. There is serious miscommunication and mismanagement in their company it seems because to me too it makes no sense to intentionally do all this for 70 $.

Sure will file a complain to sbr thanks

[nhassija7]

I wonder why your name was Ishaan in your last thread but Betvictor's email was addressed to Anup

Great question , guess you checked my previous posts to see if indeed i am the "fraud" which betvictor accuse me of . My name in this threat is Anup because i am writing this threat in behalf of someone who doesn't use English as their first language and would be unable to explain this case in depth as i have done. I am from India and our first language here is Hindi. So i advised my friend that i would post this on sbr for him.

Hope this clears the air. In case you want both our id's or any documentation everything can be provided so i don't look the "Fraud" here

[lonnie55]

Great question , guess you checked my previous posts to see if indeed i am the "fraud" which betvictor accuse me of

I just looked through your previous posts and this is what I noticed. I don't accuse you of anything. But you could have mentioned the fact that you're writing in behalf of a friend. BTW Google Translate has well developed throughout the years, so that everybody in the world can translate their native language into comprehensible English.

[nhassija7]

I just looked through your previous posts and this is what I noticed. I don't accuse you of anything. But you could have mentioned the fact that you're writing in behalf of a friend. BTW Google Translate has well developed throughout the years, so that everybody in the world can translate their native language into comprehensible English.

Google translate is a technology which has improved immensely over the recent years but it still isn't perfect and we can't afford to lose things in translation. Yeah you didn't accuse me of anything sure but i really didn't feel the need to be telling whether its for me or for anyone else. Your opinion would have and should have remained the same in either scenario

Cheers

[Alfa1234]

I don't want to sound like to total @ass and falsely accuse you, but it's fairly obvious you are an arber buying accounts and they caught you this time. Eat the relatively small loss and take it as a learning experience for the future. No need to admit it here but also no need to accuse a book on a public forum if you know full well what you were doing.

[nhassija7]

I don't want to sound like to total @ass and falsely accuse you, but it's fairly obvious you are an arber buying accounts and they caught you this time. Eat the relatively small loss and take it as a learning experience for the future. No need to admit it here but also no need to accuse a book on a public forum if you know full well what you were doing.

Its alright to say what you feel. You have every right to but i would like to tell me or my friend are not an arber and if you read through the case they have frozen the account due to information inconsistent with my id which i have submitted them and the information on my account. This is confirmed fact.

Also i think Arbing is a total timewaste and a ridiculous system anyways . I am not accusing Betvictor of anything i am just stating the entire facts and can back the same with evidence.

[Optional]

Its alright to say what you feel. You have every right to but i would like to tell me or my friend are not an arber and if you read through the case they have frozen the account due to information inconsistent with my id which i have submitted them and the information on my account. This is confirmed fact.

Also i think Arbing is a total timewaste and a ridiculous system anyways . I am not accusing Betvictor of anything i am just stating the entire facts and can back the same with evidence.

Are you trying to speak to Betvictor for him?

If they can see that you are the holder of a different account, and talking to them as the owner as his account, that could be the entire problem?

[nhassija7]

Are you trying to speak to Betvictor for him?

If they can see that you are the holder of a different account, and talking to them as the owner as his account, that could be the entire problem?

Hi Sir , I have not spoken to Betvictor on his behalf , He has corresponded with them in his own capacity and failed hence i told him i would write this case for him on SBR

Like SBR talks to bookmakers on the users behalf i am helping my friend on his behalf and its sad that this case is now being made into why i am i helping him and it looks all a bit dodgy and we have shifted away from the original topic now.

Betvictor has clearly stated in the correspondence above that the account has been frozen because of a ID submitted which did not match with the information on the account and they have quoted term 10 for the same. I agree this maybe the case because the address on his id is different from what he registered on Betvictor since he owns multiple residences but this could have been solved if Betvictor simply asked for another ID.

As far as i am concerned. I hold no accounts with Betvictor personally. I only use Pinnacle and sometimes betway.


Thanks for your response

[semibluff]

The 1st post sounds like they're accusing the account of failing an ID check. That's also seems to be the opinion in later posts. If so it will require some solid ID to straighten this out. However, if I go to their site as a potential new customer I see this clause in their sign-up terms and conditions:

Deposits made through Moneybookers (skrill), Neteller or PaySafe. (Except India);

Hopefully it's not that and that only applies to their bet £5 get £30 promotion. Link: BV promotion

[lonnie55]

I only use Pinnacle and sometimes betway.

You forgot Sportsbet.io

Also i think Arbing is a total timewaste and a ridiculous system anyways

You said you are a problem gambler in the previous thread. How would a problem gambler care about winning systems?


So many of your statements are contradictory TBH.

[Optional]

Hi Sir , I have not spoken to Betvictor on his behalf , He has corresponded with them in his own capacity and failed hence i told him i would write this case for him on SBR

Like SBR talks to bookmakers on the users behalf i am helping my friend on his behalf and its sad that this case is now being made into why i am i helping him and it looks all a bit dodgy and we have shifted away from the original topic now.

Betvictor has clearly stated in the correspondence above that the account has been frozen because of a ID submitted which did not match with the information on the account and they have quoted term 10 for the same. I agree this maybe the case because the address on his id is different from what he registered on Betvictor since he owns multiple residences but this could have been solved if Betvictor simply asked for another ID.

As far as i am concerned. I hold no accounts with Betvictor personally. I only use Pinnacle and sometimes betway.


Thanks for your response

It can be tough once they have made a decision to get any further, but I would suggest that your friend send in the ID that matches the account still anyway. And hope that gets them to re-engage about it.

You want to get them talking again. Let them know he feels unfairly treated and would like them to look at his ID again. That sort of approach.


Other than that, if he is in the UK, there really is not much other easy option than to ask IBAS to review the decision. https://ibas-uk.com

Or if outside the UK, Gibraltar, https://www.gibraltar.gov.gi/new/remote-gambling

[Pedro]

...he owns multiple residences...

...and yet he is upset about $60?

Pedro

[lonnie55]

the address on his id is different from what he registered on Betvictor since he owns multiple residences

Why did you withhold all these details in your starting post?

[moojoo]

Its funny reading what he is saying,multi addresses,multi accounting...

[dealer wins]

Jackanory from the OP lol

[nhassija7]

You forgot Sportsbet.io

I didn't forget. I no longer hold an account there so by no means will i mention it

You said you are a problem gambler in the previous thread. How would a problem gambler care about winning systems?


So many of your statements are contradictory TBH.

Yes i am a problem gambler and yes no arber would be a problem gambler i imagine since there are guaranteed a small % of win on every arb. I don't arb and have never arbed. I am a pathetic gambler.

You can throw personal remarks at me but I don't care one bit by internet trolls. You are nothing but one. Cheers

[nhassija7]

Its funny reading what he is saying,multi addresses,multi accounting...

The account holder in question holds 2 residences in his country . Hence has 2 addresses on his various ids. He registered his betvictor account with the same address(residence 2) he has on his bank statements but for ID documentation he submitted his driving license which had a different addresses(residence 1)

Is having multiple addresses wrong? Or illegal? Why is it funny?

Betvictor only him for his id. Only if they had also asked for his bank statement or any other utility bill he would have submitted a document with the same address he registered his account with.

[nhassija7]

[QUOTE=Pedro;28445659]...and yet he is upset about $60?

Money is money . Let it be 600$ or 60$ . Also , the fact that he got accused of prohibited activities on his account for absolutely no reason and then Betvictor changed the whole naritive to "He failed an id check" is bizarre and worth fighting for.

He is not upset about 60$ which he hasn't even lost . Its a deposit made using a VERIFIED SKRILL account . He legit bet on 1.50 odds as his first bet so 90$ is probably sitting there frozen . And Betvictor is not ready to talk nor they are ready to even return the deposit never mind honouring the winning. If they do engage in a talk we would be more than happy in providing any court approved document or any documentation they need which will prove this is a legit person who registered on their website and made a deposit. Mind you no bonus was used. No malpractice was done. Simply got frozen out for not passing an Id test.

I myself have failed so many id verification tests on a bookmaker site but never got frozen out. They could just say ID rejected please submit another one or ask for something else. Why freeze out someone and not talk? Ridiculous

[nhassija7]

Why did you withhold all these details in your starting post?

Good lord. No one is withholding any information. I have laid out each fact to my knowledge

I love people like you who give no solution / give no solution but only sit behind a computer screen shouting "Conspiracy theories" behind every single thing.

[nhassija7]

It can be tough once they have made a decision to get any further, but I would suggest that your friend send in the ID that matches the account still anyway. And hope that gets them to re-engage about it.

You want to get them talking again. Let them know he feels unfairly treated and would like them to look at his ID again. That sort of approach.


Other than that, if he is in the UK, there really is not much other easy option than to ask IBAS to review the decision. https://ibas-uk.com

Or if outside the UK, Gibraltar, https://www.gibraltar.gov.gi/new/remote-gambling

Thanks for the advice Optional. Really appreciate it !

You sound like the only sane and wise man here. Will try this approach and get them talking.

Hopefully i will send an update soon since now I am confident this will resolve successfully.

Thanks & Regards

[eaglesfan371]

Not often that people go all in on first deposit. Alfa is one of the most knowledgeable people on this forum. What was the bet you placed? Why do I have a feeling this is an arb.

It’s ironic you play on Pinnacle.

[Optional]

Thanks for the advice Optional. Really appreciate it !

You sound like the only sane and wise man here. Will try this approach and get them talking.

Hopefully i will send an update soon since now I am confident this will resolve successfully.

Thanks & Regards

Don't worry. Regulars here have seen it all, and your problem does sound kind of comical/questionable.


Hope to see you back here telling everyone he got paid. Make sure you give IBAS the full story and both addresses up front for the best chance of them listening.

[semibluff]

Not often that people go all in on first deposit. Alfa is one of the most knowledgeable people on this forum. What was the bet you placed? Why do I have a feeling this is an arb.

It’s ironic you play on Pinnacle.

It's not rare for infrequent/recreational gamblers, (such as myself). Being in the UK I have fewer legal issues so credit card deposits make holding money in accounts unnecessary. The op didn't take a sign-up bonus so there was no reason to deposit a large amount. This looks like a test deposit. An arb doesn't look likely. I can't see someone with 2 residences messing around with Skrill deposits and new accounts to bet $82 on the other side at -120. It's too much hassle for $8.