The WagerHub (SBR rating D-) player who was the subject of SBR's March 3rd sportsbook complaint had $1900 in winnings confiscated by WagerHub. Initially the player's account was frozen due to non-recreational play, then WagerHub came forward with allegations that his account was accessed from IP's outside of his geographic location. The player was able to reasonably prove that his account was never controlled by a third party.
The player deposited $500 on January 14th in exchange for a 44% cash bonus and 56% freeplay bonus. The total rollover for the 100% promotion was 10X. When his account was suspended with a balance of $8900, rollover was complete. WagerHub removed $1900 in funds stating that bonuses could not be redeemed by non-recreational players. WagerHub agreed only to pay $5600 to the player. $300 was used in withdrawal fees, and the remaining $1100 was played and lost pending his withdrawal. SBR considers the action of removing winnings from an account that have already been rolled over theft.
View report.
The player deposited $500 on January 14th in exchange for a 44% cash bonus and 56% freeplay bonus. The total rollover for the 100% promotion was 10X. When his account was suspended with a balance of $8900, rollover was complete. WagerHub removed $1900 in funds stating that bonuses could not be redeemed by non-recreational players. WagerHub agreed only to pay $5600 to the player. $300 was used in withdrawal fees, and the remaining $1100 was played and lost pending his withdrawal. SBR considers the action of removing winnings from an account that have already been rolled over theft.
View report.