Hello all !
Maybe most of you already know about issues with Mostbet.. but anyways I promised them that I will post my case in public.
Well, I started playing on their site few months ago and all was ok until I won few constitutive bets on one match.
Then they requested verification and requested skype video call but they never called me and verified my account normally, allowing me to withdraw. That was the first time. Next time I deposited about 700e and built my balance to 1476e and then problems started. They again requested documents and skype video call (even if I already sent all documents few days before ). I sent them all and gave them my skype . I was waiting for their call. We agreed for time of call 20x and they 19 times postponed because of ''Technical reasons" . And they finally called ma and I answered on few question and was said that will receive answer soon. I again waited xx days and finally , after about almost 3 months of fighting got next answer:
Hello.
Made verification of your account.
Your account has been permanently blocked.
According to paragraph 2.5.
If there is a suspicion that a betting participant makes fraudulent actions in relation to a betting company (multi-account, bets are made by third parties, use of software for automation of bets, playing on arbitration situations, if the gaming account is not used for making bets, abuse of loyalty programs, etc.) e.), the betting company reserves the right to prevent such fraudulent actions by:
- closing the client's account without refund;- Appeals to law enforcement agencies on the fact of the commission of fraud by such a client.
Of course I never had any account with them so they are ofc lying and just wanted to take my money.
I heard few days ago that they now tend to carry bets unsettled for up to 90 days, really crazy book.
In about 3 months we exchanged 131 mail and i went xxx times on live chat.
Do not waste your time on this shit.
Anything i can try to do?
Maybe most of you already know about issues with Mostbet.. but anyways I promised them that I will post my case in public.
Well, I started playing on their site few months ago and all was ok until I won few constitutive bets on one match.
Then they requested verification and requested skype video call but they never called me and verified my account normally, allowing me to withdraw. That was the first time. Next time I deposited about 700e and built my balance to 1476e and then problems started. They again requested documents and skype video call (even if I already sent all documents few days before ). I sent them all and gave them my skype . I was waiting for their call. We agreed for time of call 20x and they 19 times postponed because of ''Technical reasons" . And they finally called ma and I answered on few question and was said that will receive answer soon. I again waited xx days and finally , after about almost 3 months of fighting got next answer:
Hello.
Made verification of your account.
Your account has been permanently blocked.
According to paragraph 2.5.
If there is a suspicion that a betting participant makes fraudulent actions in relation to a betting company (multi-account, bets are made by third parties, use of software for automation of bets, playing on arbitration situations, if the gaming account is not used for making bets, abuse of loyalty programs, etc.) e.), the betting company reserves the right to prevent such fraudulent actions by:
- closing the client's account without refund;- Appeals to law enforcement agencies on the fact of the commission of fraud by such a client.
Of course I never had any account with them so they are ofc lying and just wanted to take my money.
I heard few days ago that they now tend to carry bets unsettled for up to 90 days, really crazy book.
In about 3 months we exchanged 131 mail and i went xxx times on live chat.
Do not waste your time on this shit.
Anything i can try to do?