Betcity

[vujo]

Hi,
I have weird situation with Betcity. I open account on Betcity as a recommendation on SBR forum. First i made 50e deposit via netteler and i lost them. After that i made deposits in total balance of 200e and i made some wins and my balance increase to about 420e. I try to make withdraw of 300e and with last about 100e i place a bet and i won it. Then they send me mail that my account is blocked and i need to send them some ID documents and selfies for verification. I send them all what they asked from me. After few days they send me email that my account is now verified and unblocked. When i read that mail i try to login into my account but it was still locked. I send them mail and they told me some things to try like to see if i put correct information for log in, to see if my caps lock is pressed, to try another browser. Ofc this not solve my problem. At this point they answer me really quickly on every mail i send to them. After that weird things starts. Again i send them mail that i put correct information but still cant log in. There is no answer from them. In next few days i send them lots of mails but no answers from them. After many mails they finally answer me that my account is in verification process. I send them again mail that they told me that my account is verified and unblocked. Again no answer from them.

Now i dont know what to do.

[xKMACKx]

https://www.sportsbookreview.com/sportsbook-ratings/betcity/

There was a similar complaint regarding the same thing in 2018. I wonder if there was any resolution there.

[vujo]

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[vujo]

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[vujo]

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[craftbrewer]

Betcity is a Russian book. Avoid playing in all Russian books except Marathonbet. Marathonbet is the only Russian book that pays without problems (though limits pretty fast). All other Russian books are trash.

[vujo]

I open account there because it was recommended on SBR forum in some thread. I filled out complaint form so i hope SBR will help me.

[craftbrewer]

I open account there because it was recommended on SBR forum in some thread. I filled out complaint form so i hope SBR will help me.

You'd better not listen to advices of the person who recommended you to play with Betcity as it was definitely a very bad advice.

[Optional]

Have you tried using the Reset Password function Vujo?

[vujo]

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This is how to reset password on betcity. I send them mail with information what they ask but i didnt get any answer from them.

[vujo]

Hi,

can you tell me did you receive my complaint (i fill out complaint form when i open this thread) because I didn't get any answer from you?
Tnx

[Optional]

Hi,

can you tell me did you receive my complaint (i fill out complaint form when i open this thread) because I didn't get any answer from you?
Tnx

Sorry, we have been having server problems with form submissions.

Did you receive a copy of your complaint back by email after submitting?

If not, would you please submit it again?

[vujo]

Hi

i send you again complaint and my mailes with betcity. Tnx

[moojoo]

Betcity is legit site,Vujo if you dont have multi accounts you dont have to worry about.

[vujo]

That is my only account...i never heard for betcity before untill i read recommendation for them here in some thread about 1bet or 1xbet.

[vujo]

Hi. Did you receive any info from betcity for my case because they dont answering anymore on my mailes?

[vujo]

....

[vujo]

Now is more then 20 days that my account is blocked without any answers from betcity on my mails. I fill out complaint form 20 days ago and still didnt get any info from SBR. Can you tell me did you contact betcity for my case and if you did is there any info from them. Tnx

[vujo]

Finally after 2 months they unblocked my account. Account is now limited to 0,01 eur per bet. I withdraw money via Neteller with commission of 2% and received it in about 40 minutes.