Instadebit Problem - Helo or advice anyone?

**Optional** · 01-08-20, 04:13 PM

I think I would call my bank and speak to them about what Instadebit's problem could be.

Have you double checked that your bank account info is correct inside your Instdebit account?

**UNDERDOBS** · 01-08-20, 04:25 PM

Hey Optional,

Thanks for taking the time to reply. Scary part is I went into my banks branch and they said they couldn't see a payment trying to come in and then I also called my bank and they said they cant see a *************** trying to come in on their end. Also they said no limit would be set on *************** amounts. Instadebit says its my banks fault because something's been changed. Right now the money isn't in my bank account but also isn't in my Instadebit account, kinda scary. I got a *************** form from my bank and took a picture as well as a picture of me with my passport and sent it to Instadebit. I hope this is enough and hope I can get it figured out before they confiscate the money after the 30 days.

**UNDERDOBS** · 01-08-20, 04:27 PM

****** = d I r e c t d e p o s I t

**Optional** · 01-08-20, 04:28 PM

That 30 day rule does not sound right. Surely someone else would have mentioned such a draconian term before over the years.

You may be right, but as you say it does not sound legal to start with.

**Optional** · 01-08-20, 04:29 PM

If you are talking to InstaDebit about it and they believe you are you, I'd be confident they help you work it out.

**UNDERDOBS** · 01-08-20, 04:35 PM

Originally posted by Optional

That 30 day rule does not sound right. Surely someone else would have mentioned such a draconian term before over the years.

You may be right, but as you say it does not sound legal to start with.

It is fairly new, within the last 6 months. It is a crazy rule. For anyone that has a Instadebit account if you login while you have a balance it says below it in fine red print something like "must be used within 30 days". Maybe someone with a current balance in their account can clarify the exact reading, but yeah seriously messed up.

**UNDERDOBS** · 01-08-20, 04:37 PM

Originally posted by Optional

If you are talking to InstaDebit about it and they believe you are you, I'd be confident they help you work it out.

Thanks! I sure hope so! Its just going to be worrisome when you go for your biggest withdrawal and all the sudden they are saying your bank info has changed. I wish Instadebit had better customer support, ( its only e-mail support and it takes 48 hrs for a reply ).

**Optional** · 01-08-20, 04:41 PM

Originally posted by UNDERDOBS

It is fairly new, within the last 6 months. It is a crazy rule. For anyone that has a Instadebit account if you login while you have a balance it says below it in fine red print something like "must be used within 30 days". Maybe someone with a current balance in their account can clarify the exact reading, but yeah seriously messed up.

I think someone will chime in about that rule soon. They have quite a few users on the forum and just about all posts are positive.

Originally posted by UNDERDOBS

Thanks! I sure hope so! Its just going to be worrisome when you go for your biggest withdrawal and all the sudden they are saying your bank info has changed. I wish Instadebit had better customer support, ( its only e-mail support and it takes 48 hrs for a reply ).

Understandable.

But if worst comes to worst you can send it to someone else or do something to reset that 30 days I would guess. Just need to ask them if it gets close.

**UNDERDOBS** · 01-08-20, 04:48 PM

Originally posted by Optional

I think someone will chime in about that rule soon. They have quite a few users on the forum and just about all posts are positive.

Understandable.

But if worst comes to worst you can send it to someone else or do something to reset that 30 days I would guess. Just need to ask them if it gets close.

Yes. I think also after the 30 days Instadebit may just make an attempt to send your funds to your bank account but it doesn't say that. Just says you cant hold a balance for more than 30 days.

Very true, I could just try to move the $ around If i cant figure it out. Just trying to be safe now opposed to trying to figure something out at the end.

**UNDERDOBS** · 01-08-20, 05:03 PM

INSTADEBIT FIGURED OUT

It turns out all is good it seems. As you could see I was thrown off when they said it was my banking information that was incorrect. Now I am getting an e-mail reply from Instadebit saying the max withdrawal amount is up to $5000 per withdrawal. I'm not sure why I didn't get that email to begin with, either way it seems to be resolved. Will update.

**newton0038** · 01-08-20, 05:07 PM

Only thing I can think of is its 5 figures is triggering FINTRAC ( Canadian).

**newton0038** · 01-08-20, 05:08 PM

Originally posted by UNDERDOBS

INSTADEBIT FIGURED OUT

It turns out all is good it seems. As you could see I was thrown off when they said it was my banking information that was incorrect. Now I am getting an e-mail reply from Instadebit saying the max withdrawal amount is up to $5000 per withdrawal. I'm not sure why I didn't get that email to begin with, either way it seems to be resolved. Will update.

**Stumpage** · 09-04-20, 02:40 PM

If the OP is around still (Or if anybody else went through his situation), I'm just wondering what Instadebit ever said was the problem? I only ask because I am in EXACTLY the same situation as of this morning. My withdrawal to my bank was cancelled, has not reappeared in my instadebit account and the only information I've been given by Instadebit is that the transaction was returned because the bank said there was an issue with the registered bank account.

I've sent Instadebit security a void check and recent statement, but I also visited my bank and they said that my account is perfectly fine. There were no such issues when I deposited funds from my bank to a sportsbook via instadebit a week ago, so I'm completely befuddled to say the least...

**Krashman** · 09-04-20, 03:06 PM

You have 30 days to use any funds held in your wallet at Instadebit, after 30 days Instadebit automatically sends the funds to your registered bank account.

They don't just keep the money.

**Stumpage** · 09-04-20, 03:21 PM

Originally posted by Krashman

You have 30 days to use any funds held in your wallet at Instadebit, after 30 days Instadebit automatically sends the funds to your registered bank account.

They don't just keep the money.

Very true; Like the OP stated though, I certainly hope this gets straightened out before 30 days seeing as my bank account is currently blocked (Again, for reasons unknown as it's the same account I've used with them for a decade) and I'm not even sure I can move existing Instadebit funds into another sportbook under current circumstances...

**Optional** · 09-05-20, 03:03 AM

Originally posted by Stumpage

If the OP is around still (Or if anybody else went through his situation), I'm just wondering what Instadebit ever said was the problem? I only ask because I am in EXACTLY the same situation as of this morning. My withdrawal to my bank was cancelled, has not reappeared in my instadebit account and the only information I've been given by Instadebit is that the transaction was returned because the bank said there was an issue with the registered bank account.

I've sent Instadebit security a void check and recent statement, but I also visited my bank and they said that my account is perfectly fine. There were no such issues when I deposited funds from my bank to a sportsbook via instadebit a week ago, so I'm completely befuddled to say the least...

It turned out the OP did not have any bank problem in the end.

He was trying to withdraw above the $5000 limit was the only issue.

That and a confusing error message from Instadebit.

**Krashman** · 09-05-20, 03:31 AM

Originally posted by UNDERDOBS

Worst thing is Instadebit has a rule that if you don't get your funds out within 30 days of being in your account than they take them.

Originally posted by Krashman

You have 30 days to use any funds held in your wallet at Instadebit, after 30 days Instadebit automatically sends the funds to your registered bank account.

They don't just keep the money.

Originally posted by Stumpage

Very true; Like the OP stated though, I certainly hope this gets straightened out before 30 days seeing as my bank account is currently blocked (Again, for reasons unknown as it's the same account I've used with them for a decade) and I'm not even sure I can move existing Instadebit funds into another sportbook under current circumstances...

I was pointing out that the Instadebit rule regarding unused funds held in the Instadebit wallet is not exactly as the OP stated.

Which Opti questioned, so I was also answering that:

Originally posted by Optional

That 30 day rule does not sound right. Surely someone else would have mentioned such a draconian term before over the years.

You may be right, but as you say it does not sound legal to start with.

Originally posted by Optional

I think someone will chime in about that rule soon. They have quite a few users on the forum and just about all posts are positive.

**Stumpage** · 09-05-20, 11:05 AM

Originally posted by Optional

That 30 day rule does not sound right. Surely someone else would have mentioned such a draconian term before over the years.

You may be right, but as you say it does not sound legal to start with.

Yeah that would be very draconian to say the least; As it turns out one can still move money to and from sportbooks while a bank account is Blocked but just can't withdraw to the bank account. In my present case, they have at least returned the original cancelled withdrawal to my Instadebit account. As stated, I still am completely perplexed as my banking details are unchanged and the same that I've used with Instadebit for a decade. Long weekend underway but hopefully I hear from Instadebit security shortly thereafter...

**Krashman** · 09-05-20, 02:40 PM

Originally posted by Stumpage

I still am completely perplexed as my banking details are unchanged and the same that I've used with Instadebit for a decade. Long weekend underway but hopefully I hear from Instadebit security shortly thereafter...

Did you attempt to withdraw more than $5000.00 at once?

**Stumpage** · 09-05-20, 04:00 PM

Originally posted by Krashman

Did you attempt to withdraw more than $5000.00 at once?

No; $1720 which is pretty much around my average transaction...