Problem with www.matchbook.com
Had a bet on T20 cricket, INDIA vs NEW ZEALAND. Played on the live markets and it got down to the last over with NZ massive favourites. I cashed out not feeling confident and low and behold, the match went to a super over! Felt relieved, but found out that matchbook voided my bets (when you cash out, they stake money on the other market). I won a profit by cashing out, however, Matchbook have graded this a void.
This means that my profit has now been removed.
Surely under the rules of the cash-out I am protected from any eventuality in the match? I also am confused on their grading Their rules state the match will be voided if the teams draw, but the match was settled on a super over. I am really confused by this.
Because I used my winnings on another market, it has left my account with a negative balance. Can someone help me with this? I asked matchbook to intervene but they just keep saying they'll get back to me at some stage.
Is this correct how they have handled it?
Had a bet on T20 cricket, INDIA vs NEW ZEALAND. Played on the live markets and it got down to the last over with NZ massive favourites. I cashed out not feeling confident and low and behold, the match went to a super over! Felt relieved, but found out that matchbook voided my bets (when you cash out, they stake money on the other market). I won a profit by cashing out, however, Matchbook have graded this a void.
This means that my profit has now been removed.
Surely under the rules of the cash-out I am protected from any eventuality in the match? I also am confused on their grading Their rules state the match will be voided if the teams draw, but the match was settled on a super over. I am really confused by this.
Because I used my winnings on another market, it has left my account with a negative balance. Can someone help me with this? I asked matchbook to intervene but they just keep saying they'll get back to me at some stage.
Is this correct how they have handled it?
