Hello fellow SBR posters. If any of you can recall, not too terribly long ago I started a thread for a complaint on WagerHub. I am here to post a recent update on my experience with this sportsbook. Please know that my only motive in posting this complaint is to protect all players who are currently playing with them or are thinking about playing with them. I have nothing personally to gain from taking two hours of my time to make a post like this.
This was my original complaint against WagerHub:
This is a warning to everyone that is currently a member of wagerhub or is thinking about joining them. On Tuesday, January 12th, 2010, I received a phone call from Tom at WagerHub.com. Tom informed me of a current promotion that they had going which was a 100% bonus on all deposits from $100 to $500. The bonus was to be 44% cash bonus and a 56% free play bonus. I decided to go ahead and give WagerHub.com a try on January 14th, 2010, and I made a $500 credit card deposit which was credited to my account immediately along with the bonus. I had no issues with WagerHub and was doing well with the $500 that I deposited with them. After one week of action I had my account balance up to around $6,000. Most of my wagers were straight wagers ranging from $200-$500. I also placed a few teaser wagers to win a dime. WagerHub had my internet limits set at $2,000 and all teaser wager limits set at $1,000. All of a sudden out of the blue I received an email on January 22nd from the customer service dept. stating that my account action was not recreational and that my profile had been changed and was under investigation. I contacted them immediately to find out what the meaning of the email was. They stated that not to worry, it is just a random check on accounts and I was told that my limits would not be lowered unless I was first contacted by phone. Well, that very same night on the
22nd of January my limits were lowered to $250 without any phone call or notice. I decided not to make a big deal about their dishonesty and went ahead and continued to play with WagerHub and stayed within the new limits that they had set on my account. Well, I hit a hot streak even with the lower limits and had my account balance up to $9,897 on the 25th of January. I lost a few wagers on the 25th and my account balance was at $8,200 this morning. I placed two soccer wagers this morning and immediately after I won $250 on each soccer wager my account was closed when I tried to login to my account on the internet. I contacted their customer service dept. and was told that an email had been sent to me stating why my account had been
closed. The email basically said that my account was not recreational and they do not accept or want non-recreational players. They then said that they had refunded $500 back to my credit card from my deposit and that they were calling it a closed deal. I do not believe that this is acceptable. First of all, if they are claiming that my wagers are non-recreational, shouldn't they have the limits set to what they consider recreational levels in the first place? I really don't consider $200 - $500 wagers to be non-recreational. I would place $1,000 wagers occasionally but really not too often. Second of all, why was I not contacted about this issue until after I had already played for a week and a half and won a lot of money? In my mind, they can close my account at their disgression but they should be required to pay me my winnings. It seems to me
that this company is happily taking people's money, but when you win a lot of money from them, they are finding bogus reasons not to payout! One other note..it seems really fishy that they didn't say anything about my wagers and close my account until 2 days before I reached the 15 day hold that they had on payouts from my deposit bonus. I am warning everyone to stay away from this book. Even if you win money with them, it looks like they will just go into your account and claim that you are a non-recreational player and close out your account!
Here is an update on my situation with them:
After filing a complaint with both OSGA and also SBR, OSGA and SBR contacted Gia from WagerHub about my complaint. After discussing the complaint with her, she decided that she should pay me my winnings. Gia agreed that if I put an end to my postings about WagerHub on here and just say that there was a "misunderstanding" that she would pay me every dime of my nearly 9k that I won at a rate of $2,500 per week. After I went ahead and posted that this whole thing was a misunderstanding, I received the first payout of $2,500 on the first week and then a payment of $2,000 during the second week. Well, as soon as she sent me the payment info to pickup the $2,000 during the second week, Gia sent me an email claiming that over 40 IP addresses were found on my account. She also claimed that 95% of the IP addresses were showing that they were from Canada. She then informed me that I needed to call her to discuss why there were this many IP addresses on my account. I called her up immediately after I received the email and explained to her that I had no idea why my account is showing that many IP addresses as I had only made plays from my school computer lab, my blackberry phone, and 2 plays from my parent's house. I also explained to her that I have never been to Canada in my life and do not know anyone that lives up there. Gia then instantly accused me of having multiple players use my account. Gia then told me that she would still pay me my winnings, but I would have to forfeit my original bonus + bonus winnings. I thought this was a big joke as I am positive that I am the only one who has ever used my account. I told her that if she sent me the IP address report, that I would surely look into it and try to come up with the reason that my account is showing so many IP addresses. She then closed our conversation by telling me to call her the very next day at 12 PM and she would send me another payment. I called her at 12 PM the next day and was told that she was in a "meeting" and that if I left a message she would return my call. I didn't receive a call back that day. I finally got a hold of her the next day and she told me that Jim from OSGA had contacted her again to see if was receiving payments. Gia then told him that she was making payments to me but told him that she couldn't pay me my original bonus + bonus winnings due to the IP address situation. Gia then contacted me and told me that she would finish paying off my account right away if I would send Jim from OSGA an email and tell him that I was closing my case against WagerHub as Gia was making payments on my account and had agreed to pay me my winnings. I contacted Gia via live chat immediately after I talked to Jim and told her that I had closed the case with OSGA. Gia then told me to contact her back at 12 the very next day and she would finish paying off my winnings to me. I called her for the next 4 days and was told that she was in meetings, on the phone, or gone each and every time I called. I left messages for her each time and did not receive a call back from her as promised by the rep. She finally sent me an email 4 days later explaining that she had been extremely busy but she would proceed to take the bonus money + bonus winnings out of my account and a payment would be sent in the next 48 hours. Again, I tried contacting her 48 hours later and could not get a hold of her for 3 days after the 48 hours had passed. Gia then told me that she has to wait until the IT team at WagerHub finishes their investigation on my IP addresses before she can pay me. Gia then sent me a detailed report with all the IP addresses that had been linked to my account. I immediately started researching all these IP addresses. After about 2 hours of research, I had figured out exactly what was happening. You don't have to be a genius to figure it out either. I looked up each and every one of these IP's and found out that there were some from my school computer lab, two plays from my parent's computer, and all of the rest were linked to BlackBerry but were showing Canadian IP's. I then Googled BlackBerry and Verizon IP addresses as my phone is a Verizon BlackBerry. Sure enough, one of the first links that it shows is this address:
In one of the paragraphs on this site it states: "If you are in the US and the controlling agency of the IP is located in Canada, chances are your IP location will show as Canada. Showing a Canadian IP while in the US is very common among BlackBerry users on the Verizon network." I then called the Verizon customer support line and spoke to a BlackBerry specialist. I asked him why my phone was showing several IP addresses from Canada. He then told me that the company that owns BlackBerry is Research In Motion and they are located in Canada. He then told me that their main server is in Canada and if I live in the northern part of the U.S. (I live in Boise, ID), that there is a good chance that my IP address will get assigned from that server. I then asked him why my phone has been assigned 40 + IP addresses. The rep then explained to me that Verizon BlackBerry uses a DHCP (Dynamic Host Configuration Protocol) server which assigns dynamic IP addresses and not static IP addresses. This meant that the IP will change every time you connect to the network (Every time you shut your phone off and turn it back on). I then gave Gia this information and she told me that she would have their IT guy, Johnathan, call me the next day at 12 PM to discuss this. I took the day off of work so that I could talk to him without any time restrictions and he never called me. I contacted Gia back the next day and asked her why Johnathan had not called me and she tried covering her tracks by telling me that he called me twice, but I know that was not possible because I had my cell phone with me the entire day.
From this point, I continued to ask her when I would be receiving my next payment, and she continued to make herself unavailable and just continues to tell me that she is continuing to "investigate." I told her that if she continued to not make any payments to me, that I would have to contact Jim from OSGA again so that I could make sure and get my winnings which are rightfully mine. Gia just told me to go ahead and do that and she refuses to pay people who "cheat" and try to take money that they don't deserve. So, I contacted Jim about the situation and explained everything to him. He could not believe that WagerHub had still not paid me my winnings as the last time Gia spoke to him, she had promised to pay me my winnings minus the bonus + bonus winnings. Jim emailed me and told me this: "I did my own investigation of your ever changing IP. I called Verizon as if I were a developer of applications for the Blackberry and asked about static vs. DHCP (dynamic IP). I was given a very straightforward answer that verifies what you have been telling me (or Matt!) or Gia."
I have done everything in my power to resolve this situation with Gia and WagerHub. It is obvious to me that WagerHub is just trying to find reasons not to pay me my winnings. I am warning everyone in this forum right now about this small book, do not play with them and if you have a substantial amount of money in an account with them right now...you better get a payout and run before they find some sort of excuse to close out your account and take your money.
This was my original complaint against WagerHub:
This is a warning to everyone that is currently a member of wagerhub or is thinking about joining them. On Tuesday, January 12th, 2010, I received a phone call from Tom at WagerHub.com. Tom informed me of a current promotion that they had going which was a 100% bonus on all deposits from $100 to $500. The bonus was to be 44% cash bonus and a 56% free play bonus. I decided to go ahead and give WagerHub.com a try on January 14th, 2010, and I made a $500 credit card deposit which was credited to my account immediately along with the bonus. I had no issues with WagerHub and was doing well with the $500 that I deposited with them. After one week of action I had my account balance up to around $6,000. Most of my wagers were straight wagers ranging from $200-$500. I also placed a few teaser wagers to win a dime. WagerHub had my internet limits set at $2,000 and all teaser wager limits set at $1,000. All of a sudden out of the blue I received an email on January 22nd from the customer service dept. stating that my account action was not recreational and that my profile had been changed and was under investigation. I contacted them immediately to find out what the meaning of the email was. They stated that not to worry, it is just a random check on accounts and I was told that my limits would not be lowered unless I was first contacted by phone. Well, that very same night on the
22nd of January my limits were lowered to $250 without any phone call or notice. I decided not to make a big deal about their dishonesty and went ahead and continued to play with WagerHub and stayed within the new limits that they had set on my account. Well, I hit a hot streak even with the lower limits and had my account balance up to $9,897 on the 25th of January. I lost a few wagers on the 25th and my account balance was at $8,200 this morning. I placed two soccer wagers this morning and immediately after I won $250 on each soccer wager my account was closed when I tried to login to my account on the internet. I contacted their customer service dept. and was told that an email had been sent to me stating why my account had been
closed. The email basically said that my account was not recreational and they do not accept or want non-recreational players. They then said that they had refunded $500 back to my credit card from my deposit and that they were calling it a closed deal. I do not believe that this is acceptable. First of all, if they are claiming that my wagers are non-recreational, shouldn't they have the limits set to what they consider recreational levels in the first place? I really don't consider $200 - $500 wagers to be non-recreational. I would place $1,000 wagers occasionally but really not too often. Second of all, why was I not contacted about this issue until after I had already played for a week and a half and won a lot of money? In my mind, they can close my account at their disgression but they should be required to pay me my winnings. It seems to me
that this company is happily taking people's money, but when you win a lot of money from them, they are finding bogus reasons not to payout! One other note..it seems really fishy that they didn't say anything about my wagers and close my account until 2 days before I reached the 15 day hold that they had on payouts from my deposit bonus. I am warning everyone to stay away from this book. Even if you win money with them, it looks like they will just go into your account and claim that you are a non-recreational player and close out your account!
Here is an update on my situation with them:
After filing a complaint with both OSGA and also SBR, OSGA and SBR contacted Gia from WagerHub about my complaint. After discussing the complaint with her, she decided that she should pay me my winnings. Gia agreed that if I put an end to my postings about WagerHub on here and just say that there was a "misunderstanding" that she would pay me every dime of my nearly 9k that I won at a rate of $2,500 per week. After I went ahead and posted that this whole thing was a misunderstanding, I received the first payout of $2,500 on the first week and then a payment of $2,000 during the second week. Well, as soon as she sent me the payment info to pickup the $2,000 during the second week, Gia sent me an email claiming that over 40 IP addresses were found on my account. She also claimed that 95% of the IP addresses were showing that they were from Canada. She then informed me that I needed to call her to discuss why there were this many IP addresses on my account. I called her up immediately after I received the email and explained to her that I had no idea why my account is showing that many IP addresses as I had only made plays from my school computer lab, my blackberry phone, and 2 plays from my parent's house. I also explained to her that I have never been to Canada in my life and do not know anyone that lives up there. Gia then instantly accused me of having multiple players use my account. Gia then told me that she would still pay me my winnings, but I would have to forfeit my original bonus + bonus winnings. I thought this was a big joke as I am positive that I am the only one who has ever used my account. I told her that if she sent me the IP address report, that I would surely look into it and try to come up with the reason that my account is showing so many IP addresses. She then closed our conversation by telling me to call her the very next day at 12 PM and she would send me another payment. I called her at 12 PM the next day and was told that she was in a "meeting" and that if I left a message she would return my call. I didn't receive a call back that day. I finally got a hold of her the next day and she told me that Jim from OSGA had contacted her again to see if was receiving payments. Gia then told him that she was making payments to me but told him that she couldn't pay me my original bonus + bonus winnings due to the IP address situation. Gia then contacted me and told me that she would finish paying off my account right away if I would send Jim from OSGA an email and tell him that I was closing my case against WagerHub as Gia was making payments on my account and had agreed to pay me my winnings. I contacted Gia via live chat immediately after I talked to Jim and told her that I had closed the case with OSGA. Gia then told me to contact her back at 12 the very next day and she would finish paying off my winnings to me. I called her for the next 4 days and was told that she was in meetings, on the phone, or gone each and every time I called. I left messages for her each time and did not receive a call back from her as promised by the rep. She finally sent me an email 4 days later explaining that she had been extremely busy but she would proceed to take the bonus money + bonus winnings out of my account and a payment would be sent in the next 48 hours. Again, I tried contacting her 48 hours later and could not get a hold of her for 3 days after the 48 hours had passed. Gia then told me that she has to wait until the IT team at WagerHub finishes their investigation on my IP addresses before she can pay me. Gia then sent me a detailed report with all the IP addresses that had been linked to my account. I immediately started researching all these IP addresses. After about 2 hours of research, I had figured out exactly what was happening. You don't have to be a genius to figure it out either. I looked up each and every one of these IP's and found out that there were some from my school computer lab, two plays from my parent's computer, and all of the rest were linked to BlackBerry but were showing Canadian IP's. I then Googled BlackBerry and Verizon IP addresses as my phone is a Verizon BlackBerry. Sure enough, one of the first links that it shows is this address:
In one of the paragraphs on this site it states: "If you are in the US and the controlling agency of the IP is located in Canada, chances are your IP location will show as Canada. Showing a Canadian IP while in the US is very common among BlackBerry users on the Verizon network." I then called the Verizon customer support line and spoke to a BlackBerry specialist. I asked him why my phone was showing several IP addresses from Canada. He then told me that the company that owns BlackBerry is Research In Motion and they are located in Canada. He then told me that their main server is in Canada and if I live in the northern part of the U.S. (I live in Boise, ID), that there is a good chance that my IP address will get assigned from that server. I then asked him why my phone has been assigned 40 + IP addresses. The rep then explained to me that Verizon BlackBerry uses a DHCP (Dynamic Host Configuration Protocol) server which assigns dynamic IP addresses and not static IP addresses. This meant that the IP will change every time you connect to the network (Every time you shut your phone off and turn it back on). I then gave Gia this information and she told me that she would have their IT guy, Johnathan, call me the next day at 12 PM to discuss this. I took the day off of work so that I could talk to him without any time restrictions and he never called me. I contacted Gia back the next day and asked her why Johnathan had not called me and she tried covering her tracks by telling me that he called me twice, but I know that was not possible because I had my cell phone with me the entire day.
From this point, I continued to ask her when I would be receiving my next payment, and she continued to make herself unavailable and just continues to tell me that she is continuing to "investigate." I told her that if she continued to not make any payments to me, that I would have to contact Jim from OSGA again so that I could make sure and get my winnings which are rightfully mine. Gia just told me to go ahead and do that and she refuses to pay people who "cheat" and try to take money that they don't deserve. So, I contacted Jim about the situation and explained everything to him. He could not believe that WagerHub had still not paid me my winnings as the last time Gia spoke to him, she had promised to pay me my winnings minus the bonus + bonus winnings. Jim emailed me and told me this: "I did my own investigation of your ever changing IP. I called Verizon as if I were a developer of applications for the Blackberry and asked about static vs. DHCP (dynamic IP). I was given a very straightforward answer that verifies what you have been telling me (or Matt!) or Gia."
I have done everything in my power to resolve this situation with Gia and WagerHub. It is obvious to me that WagerHub is just trying to find reasons not to pay me my winnings. I am warning everyone in this forum right now about this small book, do not play with them and if you have a substantial amount of money in an account with them right now...you better get a payout and run before they find some sort of excuse to close out your account and take your money.
