I registered accounts with the sporstbooks in September. They are owned and operated by Araxio Development N.V. and licensed by Curacao eGaming (No.8048/JAZ).
Their Terms allow players to have accounts with all the sportsbooks, so I deposited funds from my VIP Skrill wallet (1000+1000+1000+100 Euros) and started betting. I placed some bets on Novak Djokovic and Rafael Nadal to win their 1st round Roland Garros tennis matches. The odds were of 1/100 and the bets' amounts from 100 to 500 Euros. Those were the highest odds, other sportsbooks were offering 1/500 or 1/1000 for the matches. I like betting with low odds so I decided to place bets in the Araxio group sportsbooks.
Their Terms and Conditions do not forbid gambling with low odds, minimum funds rollover before a withdrawal is 1x (one). After placing some bets I requested a partial withdrawal of funds to the same e-wallet to start the accounts verifying procedure. Right after that they sent me emails from each sportsbook informing that my accounts have been closed due to "money laundering".
Campobet also asked me to provide them with my Skrill wallet transactions history for the last 12 months. I sent them the PDF file showing the full history. There are no criminal transactions there, the deposits to sportsbooks and the payouts from them only. Two weeks later they paid me my initial deposits, but refused to pay out the winnings. I have won 78 Euros in the sportsbooks in total.
I would like to complain about the sportsbooks outrage to SBR and the License authorities. Please advise me how to do that better. I am a fair player and will fight for my rights. Thanks in advance.
Their Terms allow players to have accounts with all the sportsbooks, so I deposited funds from my VIP Skrill wallet (1000+1000+1000+100 Euros) and started betting. I placed some bets on Novak Djokovic and Rafael Nadal to win their 1st round Roland Garros tennis matches. The odds were of 1/100 and the bets' amounts from 100 to 500 Euros. Those were the highest odds, other sportsbooks were offering 1/500 or 1/1000 for the matches. I like betting with low odds so I decided to place bets in the Araxio group sportsbooks.
Their Terms and Conditions do not forbid gambling with low odds, minimum funds rollover before a withdrawal is 1x (one). After placing some bets I requested a partial withdrawal of funds to the same e-wallet to start the accounts verifying procedure. Right after that they sent me emails from each sportsbook informing that my accounts have been closed due to "money laundering".
Campobet also asked me to provide them with my Skrill wallet transactions history for the last 12 months. I sent them the PDF file showing the full history. There are no criminal transactions there, the deposits to sportsbooks and the payouts from them only. Two weeks later they paid me my initial deposits, but refused to pay out the winnings. I have won 78 Euros in the sportsbooks in total.
I would like to complain about the sportsbooks outrage to SBR and the License authorities. Please advise me how to do that better. I am a fair player and will fight for my rights. Thanks in advance.