Campobet, Librabet, Gransino, Fezbet do not pay out winnings

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  • Winpro
    SBR High Roller
    • 01-29-08
    • 140

    #1
    Campobet, Librabet, Gransino, Fezbet do not pay out winnings
    I registered accounts with the sporstbooks in September. They are owned and operated by Araxio Development N.V. and licensed by Curacao eGaming (No.8048/JAZ).

    Their Terms allow players to have accounts with all the sportsbooks, so I deposited funds from my VIP Skrill wallet (1000+1000+1000+100 Euros) and started betting. I placed some bets on Novak Djokovic and Rafael Nadal to win their 1st round Roland Garros tennis matches. The odds were of 1/100 and the bets' amounts from 100 to 500 Euros. Those were the highest odds, other sportsbooks were offering 1/500 or 1/1000 for the matches. I like betting with low odds so I decided to place bets in the Araxio group sportsbooks.

    Their Terms and Conditions do not forbid gambling with low odds, minimum funds rollover before a withdrawal is 1x (one). After placing some bets I requested a partial withdrawal of funds to the same e-wallet to start the accounts verifying procedure. Right after that they sent me emails from each sportsbook informing that my accounts have been closed due to "money laundering".

    Campobet also asked me to provide them with my Skrill wallet transactions history for the last 12 months. I sent them the PDF file showing the full history. There are no criminal transactions there, the deposits to sportsbooks and the payouts from them only. Two weeks later they paid me my initial deposits, but refused to pay out the winnings. I have won 78 Euros in the sportsbooks in total.

    I would like to complain about the sportsbooks outrage to SBR and the License authorities. Please advise me how to do that better. I am a fair player and will fight for my rights. Thanks in advance.
  • Optional
    Administrator
    • 06-10-10
    • 60662

    #2
    Have you done this sort of thing before? Joined a book and made one bet at tiny odds and then tried to withdraw?

    Because honestly, that is what money launderers do, and the book is supposed to report it.


    Basically you will need to convince them you had no bad intentions. From what you have said they have enough evidence for a regulator to side with them. So you are really going to need to negotiate your way out of this instead of try to fight through authorities.

    It's going to be hard, because if you go in saying "other books let me do this", or I bet like this all the time, they are just going to see that as more proof of a pattern of money laundering type activity.

    I think it's best just to say you had no idea this would be considered money laundering, but now you have taken advice and understand why they are concerned, and then concentrate on explaining that you have no need to launder money, all your funds come from XYZ source and are taxed, and maybe ask them if there is some AML authority who can review the matter and verify you are innocent if needed.


    You can also send in a Sportsbook Complaint form and we can try to help. But as this will rest on them believing you are bona fide, it's probably wiser to try and negotiate yourself if possible.
    .
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    • Optional
      Administrator
      • 06-10-10
      • 60662

      #3
      Oh, I just re-read and realize they already refunded your deposits.

      I don't think there is much use arguing about that 78 Euros of winnings. They will just say you were suspected as money laundering and they chose to not do any business with you.

      They can do all the things they have done. And it sounds like they have followed the correct procedure and even been quite fast about it compared to other books.

      I think you just need to learn the lesson and move on happy that you got your deposits back. Many have made the same error and not been so lucky.
      .
      Comment
      • lonnie55
        SBR MVP
        • 04-08-16
        • 2689

        #4
        The books of that group can be a pain in the ass when it comes to KYC & payouts (max 1k per transaction) but all of them paid so far.
        Comment
        • Winpro
          SBR High Roller
          • 01-29-08
          • 140

          #5
          Optional
          To tell the truth I don't mind what the money laundering exactly is. As I thought before it is when a player deposits his dirty, illicit money to a sportsbook and then receives the legal money from it instead. But now I am thinking about you wrote above.

          I have got a big betting experience with many sportsbooks. Usually I join a book, place some bets, verify my account and request an initial withdrawal to make sure that this book is payable. If it is, there is no necessity for me to withdraw all funds.

          Have I done this sort of thing before? Yes, I have few times. And few times the books asked me about my intentions. But after I explained them that betting with small odds is my wagering style they always paid out my winnings. I would like to ask you, is the restriction to place bets at tiny odds and to withdraw winnings is written anywhere in books' Terms and Conditions?

          I know some books like Pinnacle and Sbobet those request to roll over the deposit amount 3 times prior the withdrawal. It is their right. I will never withdraw funds until the roll over will be completed in these cases. But yes, I can withdraw my full balance after the roll over is done at tiny odds there. And they never ask me about the "laundering".

          Some of sportsbooks don't like the players betting at tiny odds. It is their right to close accounts of those players. I have many accounts been closed for that reason. But I suppose the books have to pay out all winnings if players did not broke their rules.
          Am I right?
          I have filled the complaint form.
          Last edited by Winpro; 10-20-20, 04:06 PM.
          Comment
          • Optional
            Administrator
            • 06-10-10
            • 60662

            #6
            There is no rule against betting tiny odds.

            And there is nowhere it says bets at odds lower than 1.05 are suspicious, or else launderers would simply bet at 1.06

            The guidelines basically say they should report anything suspicious. And really, what you described is very suspicious to someone thinking money laundering.

            I'd make at least 2 or 3 bets if using tiny odds before trying to withdraw from a new book, just to make it obvious you are not just laundering.
            .
            Comment
            • Winpro
              SBR High Roller
              • 01-29-08
              • 140

              #7
              Thank you, Optional. As I realized I have made two big mistakes led to the accounts closure. The one was I have not placed enough bets, I had to roll over the deposits 2 or 3 times first. The other was I tried to withdraw money too early, I had to wait for some weeks before doing that. Good experience. I'll take that into account next time.
              Nevertheless I consider the Araxio group is a fraudulent company. They take player's money and if he loses all is right. But if he wins they are looking for any reason not to pay and to assign his winnings. That is IMHO.
              Comment
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