Orbitexchange account suspended

**Alfie White** · 12-06-20, 03:07 AM

What were the bets, can you post them here?

**carlodm13** · 12-06-20, 03:20 AM

i noticed only today they even voided theese bets

23-11 2020 15:56	Penafiel v MaritimoPenafiel Draw no BetPortuguese Cup \| Bet ID: 28237499 \| Placed: 23-11 2020 14:47	Lay	2.08	339.00	--	--	--	Voided
22-11 2020 18:52	Inter v TorinoThe Draw Match OddsItalian Serie A \| Bet ID: 28174425 \| Placed: 22-11 2020 15:43	Back	1.89	111.00	--	--	--	Voided
22-11 2020 18:52	Inter v TorinoThe Draw Match OddsItalian Serie A \| Bet ID: 28174358 \| Placed: 22-11 2020 15:42	Lay	1.74	555.00	--	--	--	Voided

**carlodm13** · 12-06-20, 03:23 AM

29-11 2020 11:52	1.176085513	--	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line - Commission - Resettlement	--	--	--	0.31	0.00	4549.75
29-11 2020 11:52	1.176085513	--	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line - Commission - Correction	--	--	--	0.00	0.31	4550.06
29-11 2020 11:47	28693544	29-11 2020 11:35	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line / Total Runs / 343 Runs - Resettlement No	2	10.47	Won	0.00	10.47	4549.75
29-11 2020 11:52	28693544	29-11 2020 11:35	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line / Total Runs / 343 Runs - Correction No	2	10.47	Won	10.47	0.00	4539.28
29-11 2020 11:52	1.176085513	--	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line - Commission - Resettlement	--	--	--	0.31	0.00	4549.75
29-11 2020 11:52	1.176085513	--	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line - Commission - Correction	--	--	--	0.00	0.31	4550.06
29-11 2020 11:47	28693544	29-11 2020 11:35	One Day Internationals / Australia v India - 2nd ODI / 2nd Innings 50 Over Line / Total Runs / 343 Runs - Resettlement No	2	10.47	Won	0.00	10.47	4549.75

29-11 2020 07:34	28676062	29-11 2020 05:26	One Day Internationals / Australia v India - 2nd ODI / 1st Innings 50 Over Line / Total Runs / 343 Runs - Resettlement No	2	111.00	Lost	111.00	0.00	6023.61
29-11 2020 07:35	28676062	29-11 2020 05:26	One Day Internationals / Australia v India - 2nd ODI / 1st Innings 50 Over Line / Total Runs / 343 Runs - Correction No	2	111.00	Lost	0.00	111.00	6134.61
29-11 2020 07:34	28676812	29-11 2020 05:57	One Day Internationals / Australia v India - 2nd ODI / 1st Innings 50 Over Line / Total Runs / 350 Runs - Resettlement Yes	2	55.00	Won	0.00	55.00	6023.61
29-11 2020 07:35	28676812	29-11 2020 05:57	One Day Internationals / Australia v India - 2nd ODI / 1st Innings 50 Over Line / Total Runs / 350 Runs - Correction Yes	2	55.00	Won	55.00	0.00	5968.61
29-11 2020 07:34	28676056	29-11 2020 05:26	One Day Internationals / Australia v India - 2nd ODI / 1st Innings 50 Over Line / Total Runs / 343 Runs - Resettlement No	2	227.00	Lost	227.00	0.00	6023.61

**littlekona** · 12-06-20, 07:57 AM

ive had it happen 2 x both took about 7 days for them to figure. They sure dont provide much detail so I know its very frustrating.

**jjgold** · 12-06-20, 09:42 AM

My golden rule now stay away from exchanges zero regulation

**Sawyer** · 12-06-20, 10:18 AM

Well, We had talkbed about this 999 times. Never use Asian Connect's Orbit. Betinasia's Orbit is reliable and safe. You will always experience problems with Asian Connect Orbit.

**Alfie White** · 12-06-20, 10:55 AM

And you need to contact Arbusers to get resolution on Orbit from BIA... Don't recommend Orbit from BIA, they are shit as well as they ignore customers until thread is posted on the forum. Utter shit.

**carlodm13** · 12-06-20, 11:16 AM

What is ridicolous is that Asianconnect do not give you any info, and no timeframe for resolution of investigation
They always come up with waiting for upline feedback and the feeling you have is that AC do not care nothing about you as a customer.

**SportsBettor74** · 12-06-20, 11:52 AM

Originally posted by Alfie White

And you need to contact Arbusers to get resolution on Orbit from BIA... Don't recommend Orbit from BIA, they are shit as well as they ignore customers until thread is posted on the forum. Utter shit.

Originally posted by Sawyer

Well, We had talkbed about this 999 times. Never use Asian Connect's Orbit. Betinasia's Orbit is reliable and safe. You will always experience problems with Asian Connect Orbit.

Based on the above two comments it does not look like there is any particular advantage is using either BIA Orbit or AC Orbit. Both have potential issues. Other than the two posters quoted here, does anyone else have any comments re: using OrbitX from one or the other provider?

**Sawyer** · 12-06-20, 04:51 PM

Originally posted by Alfie White

And you need to contact Arbusers to get resolution on Orbit from BIA... Don't recommend Orbit from BIA, they are shit as well as they ignore customers until thread is posted on the forum. Utter shit.

No. You're talking nonsense.

**Alfie White** · 12-06-20, 05:13 PM

@sawyer - well, not sure if we can understand English in same manner, but several threads erupted in last couple of weeks where BIA stops responding to customer emails (while keeping the customers' funds) and only after intervention from the forum admin they actually do something.

So you can speak as much "No." as you want, facts are facts and they are well documented for everyone to see. Please do avoid me with jjgold comments, thanks.

As for OP, OrbitX is operated by Bet-football, they are main facilitator of the OrbitX platform, regardless of that if Betfair is disputing your bets for any reason, they will be unable to return the funds until Betfair releases it, regardless where and how much you post - nothing good will come of it.

Of course, that is only by assuming that you didn't place any dodgy bets or did anything similar, I am not into cricket betting myself, so can't really tell if the odds are good or not.

**carlodm13** · 12-06-20, 11:10 PM

About the odds , you can bet yes or no on the line you get at any moment of the match , odd is always 2.00 decimal for both yes or not.
i think they just settled the bets in the wrong way but that is only betfair-orbit fault and can be corrected by them in a manner of very short time
on top of that liquidity on those markets is huge

**Poisec** · 12-07-20, 06:00 AM

Originally posted by Alfie White

@sawyer - well, not sure if we can understand English in same manner, but several threads erupted in last couple of weeks where BIA stops responding to customer emails (while keeping the customers' funds) and only after intervention from the forum admin they actually do something.

Happened to me once. They wouldn't reply to me. Then I used an email address with a fake name, asking random stuff to see if they reply and they replied within 10 minutes lol, but kept not answering to my request about a withdrawal.
After I contacted arbusers they finally replied.

**carlodm13** · 12-07-20, 09:28 AM

Again the same answer

Good day and thank you for choosing Asianconnect!

Thank you for your email. Upon checking, we regret to inform that there is still no feedback from our Upline. However, please rest assured that WE are following this concern and will notify you immediately once there is any news available.

We sincerely apologize for the inconvenience that might have caused you but your extended patience is highly appreciated.

Should you need further assistance, please do not hesitate to get in touch with us. Thank you!

Best Regards,
Steven
Support Agent Team

**Duo42** · 12-07-20, 09:43 AM

The same happened to me a while ago with a much higher balance. Since that incident, I always transfer most of my Orbit balance to my BIA wallet at the end of the day (not sure if this really helps, though). The account was restored after about 8-10 days. BetinAsia didn't provide any status updates or info about why the account was suspended, either. It'll most likely be resolved in your favor if you didn't do anything wrong.

**carlodm13** · 12-07-20, 10:43 AM

did your agent provided you an explanation ?
were you allowed to keep using your account?

Originally posted by Duo42

The same happened to me a while ago with a much higher balance. Since that incident, I always transfer most of my Orbit balance to my BIA wallet at the end of the day (not sure if this really helps, though). The account was restored after about 8-10 days. BetinAsia didn't provide any status updates or info about why the account was suspended, either. It'll most likely be resolved in your favor if you didn't do anything wrong.

**Duo42** · 12-07-20, 10:49 AM

Originally posted by carlodm13

did your agent provided you an explanation ?

No, they did not provide an explanation.

**Sawyer** · 12-07-20, 11:15 AM

Guys,

I will tell you my experience with both agents.

I was using Asian Connect since 2008. Didn't had any serious problems at all (except delayed payouts and nonsense KYC process happened after 2004 World Cup) until last 2 years. Since last year, my orbit withdrawals were processed very late. In addition, they told me my bets are being examined. They payed in the end but waiting was not pleasant.

The most unpleasant thing happened after Eurovision. Eurovision is my biggest betting activity. Every year, I bet around 30-50k (€) on Eurovision. Last 2 years, again my withdrawals were delayed. This was not pleasant.

On the other side, I'm using Betinasia's Orbit since last 2-3 years. Didn't had any problems at all with them. This year, I had placed Eurovision bets in both agents. Betinasia processed my withdrawal in couple of minutes.

Just my 2 cents..

**Duo42** · 12-07-20, 12:09 PM

Originally posted by Sawyer

Guys,

I will tell you my experience with both agents.

I was using Asian Connect since 2008. Didn't had any serious problems at all (except delayed payouts and nonsense KYC process happened after 2004 World Cup) until last 2 years. Since last year, my orbit withdrawals were processed very late. In addition, they told me my bets are being examined. They payed in the end but waiting was not pleasant.

The most unpleasant thing happened after Eurovision. Eurovision is my biggest betting activity. Every year, I bet around 30-50k (€) on Eurovision. Last 2 years, again my withdrawals were delayed. This was not pleasant.

On the other side, I'm using Betinasia's Orbit since last 2-3 years. Didn't had any problems at all with them. This year, I had placed Eurovision bets in both agents. Betinasia processed my withdrawal in couple of minutes.

Just my 2 cents..

In the case OP describes, it seems like Orbit is to blame and not the agent. Like I posted above, I had the exact same experience with BetinAsia.

**Moneygreen** · 12-09-20, 12:27 PM

I have a friend who also experienced the same thing. But it was happened with his account in both BetinAsia and Asianconnect.
He was frustrated as both agents do not give explanation that time. I guess if you didn't do anything wrong there is nothing to be afraid of. Maybe you just need to wait as the bets are being checked by orbit (as they always say). Maybe If all is good and nothing is wrong with your activity then your funds are totally safe.

**Craig22** · 12-09-20, 12:45 PM

How can you do anything wrong unless you willingly bet on a "fixed game" or are passing money to someone else? The guys seems to be doing neither.

**carlodm13** · 12-09-20, 04:37 PM

still waiting. no additional info from asianconnect
i'm sure i did nothing wrong and i'm sure i'll got my money but i also would like to keep using my orbit account
let's see if at the end they'll give me an explanation on what orbit is investigating

**carlodm13** · 12-11-20, 08:03 AM

Sent a complaint to Curacao gaming, let'see what happens next

**carlodm13** · 12-11-20, 04:03 PM

Curacao Gaming was excellent. They responded in a blink of an eye and after few hours i was contacted by AC to withdraw all my funds and that my orbit account would be permanently closed without explanation
At least i got my money back but this is a huge red flag for all Bia and AC users. I'm 100%sure my activity on Orbit was genuine and agents should provide a very good explanation on what's going on with those fake investigations and freezing balance
Be careful!!!

**Poisec** · 12-12-20, 06:53 AM

Originally posted by carlodm13

Curacao Gaming was excellent. They responded in a blink of an eye and after few hours i was contacted by AC to withdraw all my funds and that my orbit account would be permanently closed without explanation
At least i got my money back but this is a huge red flag for all Bia and AC users. I'm 100%sure my activity on Orbit was genuine and agents should provide a very good explanation on what's going on with those fake investigations and freezing balance
Be careful!!!

Lol, at least you got your money, good to hear. In the betting industry, only Pinnacle is 100% trustworthy.

**Optional** · 12-14-20, 04:04 AM

Asianconnect88 Statement

Asian Connect asked that SBR post the following response;

We would like to explain our side regarding this issue.

1. we return his money, not because of curacao. Curacao did not contact us.
2. we follow all instructions from our upline. If we do not, they just deduct the balance of the member from the customer's balance.
3. We do not own the book, we are just an intermediary, there is not a lot we can do.
4. Though many customers argue that they have done nothing wrong, we strongly believe that things are not that simple.

**tingasdt** · 12-15-20, 03:21 AM

So, what I read in the thread is that the user has been returned the funds but the account has been closed without explanation or reason?
Has this been the case?

I know several people who have been in this situation for a couple of days

What's going on?

Originally posted by carlodm13

Curacao Gaming was excellent. They responded in a blink of an eye and after few hours i was contacted by AC to withdraw all my funds and that my orbit account would be permanently closed without explanation
At least i got my money back but this is a huge red flag for all Bia and AC users. I'm 100%sure my activity on Orbit was genuine and agents should provide a very good explanation on what's going on with those fake investigations and freezing balance
Be careful!!!

**carlodm13** · 12-15-20, 03:43 AM

I made a complaint to Curacao gaming about Orbitexchange and not about asianconnect that's why asianconnect wasn't contacted directly from curacao
If AC knows anithing about illegal activity on my account would be nice if they could disclose the facts even in private

To user tingasdt yes that's the case, account closed and balance on hold for 12 days , than after complaining to Curacao Gaming the famous upline decided to contact AC to tell me to withdraw my funds and my account would be permanently closed
no explanation whatsoever

**tingasdt** · 12-15-20, 04:14 AM

thank you for responding

I suppose you will have the possibility to open another ORbit in another broker? or even in the same one? sometimes the same broker once OE increases the commission has even given the possibility to open another new account.
At least the funds are refunded.

Originally posted by carlodm13

I made a complaint to Curacao gaming about Orbitexchange and not about asianconnect that's why asianconnect wasn't contacted directly from curacao
If AC knows anithing about illegal activity on my account would be nice if they could disclose the facts even in private

To user tingasdt yes that's the case, account closed and balance on hold for 12 days , than after complaining to Curacao Gaming the famous upline decided to contact AC to tell me to withdraw my funds and my account would be permanently closed
no explanation whatsoever

**tingasdt** · 12-16-20, 03:31 AM

Good. I have met another closed account with over two years of history and a profit of 20k.

Same procedure...email notification of Upline and final closure without providing justification or reasons.

This bettor went from 3.5% to 6% and from 6% to 10%.

I know this bettor and I guarantee that he has not carried out any fraud or transfer of funds. What I do guarantee is that he is a bettor that I fear is no longer profitable for ORbit , since with those figures I fear he is hovering around betfair's premium rate and that condition is not exempt even for a subaccount of a master agent such as Orbit.

Any other theories as to why so many suspensions happen now with the same pattern? thoughts? alternatives?

**REX30600** · 12-16-20, 04:12 AM

All that is not reassuring!

**laur88** · 01-29-21, 06:53 AM

Good afternoon, I have the same problem. Can you help me how to write a complaint about Curacao, and if you can send me a link on how to write a complaint