I’ve never posted a sportsbook review on here but I felt I needed to after what I just went through.
First, there are two different sites on twin spires. There is the sports/casino and the horse racebook. You cannot exchange funds between them.
I signed up the twin spires when Michigan legalized sports gambling. I signed up with a promotional code that I found out was for the horse racing book. Before I placed a bet, I asked if I can use a different promotion code, they relplied I have to use the original one i signed up with (which is useless).
So I go to place my first bet in the sports book, when I try to enter it, I get a message that’s says technical difficulties contact customer support. After a couple more attempts, I go to the chat room of customer support I realize there’s a queue of over 40 people. As I wait on my phone I realize that If my phone goes into sleep mode I’m booted off the chat.
I give up on that day and the side come back and try again later which gave me the same results. After all this I get frustrated and just decide to withdraw my money and go to a different book.
My significant other gave me a $50 Groupon for twin spires. When I went to put it in to the account that I never used, it came back invalid because they said “it’s for new users only“. I try to get the money back from my gift and was told that I couldn’t because I already open the voucher. So we’re out that money.
With all this negativity I must say I like the option of being able to watch the races I bet on and they do offer a wide range of bets that some horse racing books do not.
Unfortunately this is not enough for me to keep depositing money and using their product.
First, there are two different sites on twin spires. There is the sports/casino and the horse racebook. You cannot exchange funds between them.
I signed up the twin spires when Michigan legalized sports gambling. I signed up with a promotional code that I found out was for the horse racing book. Before I placed a bet, I asked if I can use a different promotion code, they relplied I have to use the original one i signed up with (which is useless).
So I go to place my first bet in the sports book, when I try to enter it, I get a message that’s says technical difficulties contact customer support. After a couple more attempts, I go to the chat room of customer support I realize there’s a queue of over 40 people. As I wait on my phone I realize that If my phone goes into sleep mode I’m booted off the chat.
I give up on that day and the side come back and try again later which gave me the same results. After all this I get frustrated and just decide to withdraw my money and go to a different book.
My significant other gave me a $50 Groupon for twin spires. When I went to put it in to the account that I never used, it came back invalid because they said “it’s for new users only“. I try to get the money back from my gift and was told that I couldn’t because I already open the voucher. So we’re out that money.
With all this negativity I must say I like the option of being able to watch the races I bet on and they do offer a wide range of bets that some horse racing books do not.
Unfortunately this is not enough for me to keep depositing money and using their product.
