It all started 10 months ago, from the ordinary source of funds check. As usual, they wanted documents and statements from Skrill and explanation for source of funds. I provided all this information and explained that my funds come from the profit from the other bookies as my betting strategy was arbitrage. And then they said as long as I was arbing, then I'm a professional player (although I'm really not) and they need to do extended KYC check and therefore I need to provide betting statements where I can point that I was indeed arbing. Of course, this all discussion took a while and my account was suspended and money not paid out. Betfair support claims that they will pay out only when I pass the check.
And I don't really know what to do. I didn't reply them for 5 months and they didn't e-mail too. First of all, most of my bookies' accounts were limited (arbers are mostly not welcome as you know) and/or long forgotten and I can't get betting history from 80% of my accounts. And even where I can, it's hard to proof the fact of arbing as often betting history only provides an event or market, not actual bet (i.e. if I bet on correct score 1:0 the history only specifies "correct score" or if I bet on England "draw no bet" only specifies England). Finally I realized that if it comes to proving, out of all thousands of arbs, I can only provide few examples. I suspected they will decline such a proof anyway so I didn't think it's even worth the effort of collecting such information.
But on the other hand, I don't want to give up and let them just confiscate my funds (about 10K euro). I strongly believe that if I don't want to play at Betfair any more and just want to get a payment it is enough to proof that I'm the owner of the account and the owner of the Skrill account, and that's it (and I already did that). And I don't need to provide any proofs of arbing.
What can I do? What are the chances of raising a case with IBAS?
And I don't really know what to do. I didn't reply them for 5 months and they didn't e-mail too. First of all, most of my bookies' accounts were limited (arbers are mostly not welcome as you know) and/or long forgotten and I can't get betting history from 80% of my accounts. And even where I can, it's hard to proof the fact of arbing as often betting history only provides an event or market, not actual bet (i.e. if I bet on correct score 1:0 the history only specifies "correct score" or if I bet on England "draw no bet" only specifies England). Finally I realized that if it comes to proving, out of all thousands of arbs, I can only provide few examples. I suspected they will decline such a proof anyway so I didn't think it's even worth the effort of collecting such information.
But on the other hand, I don't want to give up and let them just confiscate my funds (about 10K euro). I strongly believe that if I don't want to play at Betfair any more and just want to get a payment it is enough to proof that I'm the owner of the account and the owner of the Skrill account, and that's it (and I already did that). And I don't need to provide any proofs of arbing.
What can I do? What are the chances of raising a case with IBAS?