| Hello, I have been betting at Nitrogensports.eu for a month or two and didn't have any problems, until tonight, when something completely unfair happened which still baffles my mind. I was watching the NBA game Philadelphia-Miami. During the first time-out Miami was leading 11-9 and I liked a gamble on Miami at odds of 4.15. I knew they were missing several key players but still like a gamble on them, but this is the reason why the odds were so high. Those odds were slightly above the market average but surely not out of range. For example I saw Betcris had 3,80, Pinnacle had 3,90, Betfair had 4,00 and Betonline.ag had 4.20. So Nitrogensports were among the highest, but not even the highest of all bookmakers. I would have normally placed the bet at Betonline.ag but I just had no more funds in there as I had spent it on other pending bets already. So I placed the bet at Nitrogensports.eu at 4.15 odds with 38.5 mbtc stake. The game went well for me and Miami extended their lead. At the break the lead was 58-49. At this time I decided to cover up my bet a little cause I wanted to spread the risk a bit. I bet 36.6 mbtc on Philadelphia @ 2,05 odds so that I would have covered my stake in case Philadelphia would still win. Then, after the break Miami played even better and soon took a 23-point lead, somewhere around the end of the 3rd quarter. The bet was basically won for 99% at that point. But then to my massive surprise and horror I suddenly saw my balance increasing. Then I checked my bets and the bet on Miami had been settled at odds of 1.00....it was void! Right at the moment when it was a sure winner. I received a message that the bet was void because a technical error occured and odds were not updated for a couple minutes. This is something I had no idea about since I just looked at the odds during the time-out and was not monitoring the odds in the minutes before that. Despite the fact that I find this hard to believe as the odds were really in line with other bookmakers as I explained above, they later stated the actual intended odds were 2.90. Instead of immediately voiding they let my bet stand until it was a 99% sure winner (at that point odds on Miami were 1.01). They had fixed their error already a long time before the void as they were already offering odds on the event. I have a strong feeling they waited until the bet would be a winner and would not have void if the bet lost. Apart from that, the fairer solution would be to settle the bet at odds 2.90. And to make it even worse, they did not void the cover up bet I placed on Philadelphia at halftime. So now instead of a nice win, I ended up with a void and loss. Absolutely unacceptable behaviour and I want Nitrogensports to explain themselves about this. How the hell do you think this is fair business? I feel like I am robbed here and immediately withdrew all my remaining balance and will never play at Nitrogensports again unless this gets solved in a fair manner. So if they do not offer a suitable solution, I advice everyone to stay away from Nitrogensports as they void odds that look totally normal and nobody could have know they were not intended to be offered. This could happen to ANYONE and with Nitrogen they have zero courtesy or sympahty. All they do is copy/paste some stupid rules like a machine. With other crypto books such as Sportsbet and Betcoin they at least have some human eye and offer some solution in a case like this. Complaints: - making the customer pay for the error of the company - waiting until the end of the 3rd quarter to void when the supposed technical error was made about 40 mins before that - not wanting to settle the bet at the intended odds - not wanting to credit back the stake of the cover-up bet which now lost, when it's absolutely clear I would not have placed that bet if the bet was void earlier - only giving me standard replies with some copy paste of rules, with no eye for the human aspect In my opinion rules for voids are ONLY suitable when there is a clear error made. In this case the odds were not visible wrong and therefore the people betting on this line were not in the wrong. This should play a role in the decision to void or not. Voids should only be the case when an obvious error has been made (such as reversing odds or having the comma wrong in the odds i.e. offering odds of 11.0 instead of 1.10 etc) and the customers are clearly trying to take advantage of it. Oh and btw: I later heard from someone else that Betonline.ag were not childish about it and paid out on their 4.20 odds. They use the same odds supplier as Nitrogensports (but with a slightly better margin) and are a much more mature sportsbook at least. Also another proof that this void is not just the decision of the odds provider, but definitely also a decision of Nitrogensports themselves.  |
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Would you please post a link to the bet?.Comment -
This is really bad.
Hello,
I have been betting at Nitrogensports.eu for a month or two and didn't have any problems, until tonight, when something completely unfair happened which still baffles my mind.
I was watching the NBA game Philadelphia-Miami. During the first time-out Miami was leading 11-9 and I liked a gamble on Miami at odds of 4.15. I knew they were missing several key players but still like a gamble on them, but this is the reason why the odds were so high. Those odds were slightly above the market average but surely not out of range. For example I saw Betcris had 3,80, Pinnacle had 3,90, Betfair had 4,00 and Betonline.ag had 4.20. So Nitrogensports were among the highest, but not even the highest of all bookmakers. I would have normally placed the bet at Betonline.ag but I just had no more funds in there as I had spent it on other pending bets already.
So I placed the bet at Nitrogensports.eu at 4.15 odds with 38.5 mbtc stake. The game went well for me and Miami extended their lead. At the break the lead was 58-49.
At this time I decided to cover up my bet a little cause I wanted to spread the risk a bit. I bet 36.6 mbtc on Philadelphia @ 2,05 odds so that I would have covered my stake in case Philadelphia would still win.
Then, after the break Miami played even better and soon took a 23-point lead, somewhere around the end of the 3rd quarter. The bet was basically won for 99% at that point. But then to my massive surprise and horror I suddenly saw my balance increasing. Then I checked my bets and the bet on Miami had been settled at odds of 1.00....it was void! Right at the moment when it was a sure winner.
I received a message that the bet was void because a technical error occured and odds were not updated for a couple minutes. This is something I had no idea about since I just looked at the odds during the time-out and was not monitoring the odds in the minutes before that. Despite the fact that I find this hard to believe as the odds were really in line with other bookmakers as I explained above, they later stated the actual intended odds were 2.90.
Instead of immediately voiding they let my bet stand until it was a 99% sure winner (at that point odds on Miami were 1.01). They had fixed their error already a long time before the void as they were already offering odds on the event. I have a strong feeling they waited until the bet would be a winner and would not have void if the bet lost.
Apart from that, the fairer solution would be to settle the bet at odds 2.90.
And to make it even worse, they did not void the cover up bet I placed on Philadelphia at halftime. So now instead of a nice win, I ended up with a void and loss.
Absolutely unacceptable behaviour and I want Nitrogensports to explain themselves about this. How the hell do you think this is fair business?
I feel like I am robbed here and immediately withdrew all my remaining balance and will never play at Nitrogensports again unless this gets solved in a fair manner.
So if they do not offer a suitable solution, I advice everyone to stay away from Nitrogensports as they void odds that look totally normal and nobody could have know they were not intended to be offered. This could happen to ANYONE and with Nitrogen they have zero courtesy or sympahty. All they do is copy/paste some stupid rules like a machine.
With other crypto books such as Sportsbet and Betcoin they at least have some human eye and offer some solution in a case like this.
Complaints:
- making the customer pay for the error of the company
- waiting until the end of the 3rd quarter to void when the supposed technical error was made about 40 mins before that
- not wanting to settle the bet at the intended odds
- not wanting to credit back the stake of the cover-up bet which now lost, when it's absolutely clear I would not have placed that bet if the bet was void earlier
- only giving me standard replies with some copy paste of rules, with no eye for the human aspect
In my opinion rules for voids are ONLY suitable when there is a clear error made. In this case the odds were not visible wrong and therefore the people betting on this line were not in the wrong. This should play a role in the decision to void or not. Voids should only be the case when an obvious error has been made (such as reversing odds or having the comma wrong in the odds i.e. offering odds of 11.0 instead of 1.10 etc) and the customers are clearly trying to take advantage of it.
Oh and btw: I later heard from someone else that Betonline.ag were not childish about it and paid out on their 4.20 odds. They use the same odds supplier as Nitrogensports (but with a slightly better margin) and are a much more mature sportsbook at least. Also another proof that this void is not just the decision of the odds provider, but definitely also a decision of Nitrogensports themselves.
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Very weird.....that is a totally different lay out than the one i have on the website......Comment -
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That might be the longest post in SBR history.Comment -
This is the page you are referring to, but there is nothing to be seen:
Seems you are still having the old interface and for me my wagers are listed under the new system, with no "share" option anymore. Or maybe it's just that my bets are live bets and never placed pre-game bets. Maybe those two systems are separated?Comment -
Looks like you have been switched to a newer version.
Shame it does not show the second your bet was struck there but let's see what we can work out.
Game started at 11 mins past the hour, and your bet is placed at 22 mins past the hour.
Score was 11-9 and gameclock was at 5:00
Miami had gone up 11-9 at 19 mins past the hour with game clock at 4:35
This bet was struck somewhere between 2 mins and 4 mins after that score change.
Miami went up 14-9 some time within the minute after your bet was struck, with gameclock at 5:21
Here are live odds I can find.
First odds at 19mins past hour when score moved to 11-9 and second odds at 22 mins past the hour.
Unibet +250 +220
Bet365 +320 +240
10bet +300 +240
BetVictor +280 +250
BetRegal +270 +220
Mansion +310 +245
GGbet +225 +208
Comments?.Comment -
My bet was placed during the first time out with score 11-9. That is something I know 100% sure. I don't even place bets when play is going on.Looks like you have been switched to a newer version.
Shame it does not show the second your bet was struck there but let's see what we can work out.
Game started at 11 mins past the hour, and your bet is placed at 22 mins past the hour.
Score was 11-9 and gameclock was at 5:00
Miami had gone up 11-9 at 19 mins past the hour with game clock at 4:35
This bet was struck somewhere between 2 mins and 4 mins after that score change.
Miami went up 14-9 some time within the minute after your bet was struck, with gameclock at 5:21
Here are live odds I can find.
First odds at 19mins past hour when score moved to 11-9 and second odds at 22 mins past the hour.
Unibet +250 +220
Bet365 +320 +240
10bet +300 +240
BetVictor +280 +250
BetRegal +270 +220
Mansion +310 +245
GGbet +225 +208
Comments?
And no, my stream was not delayed more than a few seconds. I use Bet365 streams, which are about 7 seconds behind reality only.
Don't get me wrong, I do believe them when they say odds got stuck due to a technical error. Problem is, I never knew this because I only checked their odds during the time-out. Not in the minutes before that and not in the minutes after that. Maybe at the time of my bet placement odds had been stuck for 1 or 2 minutes and were based on a score of 1 or 2 baskets earlier. Maybe the odds got stuck way after my bet placement too and maybe at that point the bigger odds discrepancy started to exist. Say their odds kept 4.15 even 3-5 minutes after my bet. Then for sure those odds warrant a void. But there has to be a line drawn where odds are clearly wrong and the customer should have realised this, or where odds are still fairly in line with the market, which was the case at the time of my bet placement.
What they now seem to have done is simply look in their system when the supposed technical error kicked in and simply void every bet which was placed even 1 second after that. Not taking into account that odds are not immediately completely wrong at that point. And the worst part is, voiding late in the 3rd quarter when odds for Miami were around 1.01.Last edited by RemRoos; 12-16-21, 01:50 PM.Comment -
Here is what I think you can take from it.
Nitrogen odds were really about 3 mins behind the market at the time you bet.
So they probably are telling you the truth about a live feed glitch.
We can safely estimate that the odds should have been about +240 instead of +315 at the time your bet was struck.
You placed your hedge bet on Philly approx 50 mins later.
They cancelled your Miami bet approx 25 mins after that.
We do not deal directly with non mainstream licensed books anymore, but I do think you are entitled to expect some goodwill in this situation and this is how I would approach it if you.
I'd email them, as opposed to live chat, and start out by asking if your request can be escalated to a manager as you are asking to be shown some goodwill.
I'd explain that you had no idea there was any problem with odds when you bet. That you placed both that bet and a hedge bet 50 minutes later in good faith believing they would be honored and although you do understand that live betting glitches can happen, you feel like you have been left unfairly out of pocket due to their error and slowness in correcting it.
I'd ask that they consider either honoring the Miami bet at fair market odds, or voiding the Philly bet for you THIS TIME.
I'd try to not make your email much longer than that. You don't need to convince the manager of anything apart from you being a good customer and are deserving of some goodwill in this situation.
It might help to give them a link to this post as well..Comment -
They are closing down. Find a better bookComment -
This is bs book should pay, nothing worse then cancelling a bet. Why does this guy have to go thru what the odds at every other book where at the time of his live bet that's irrelevant to his situation.Comment -
Just got their final reply....they will NOT be paying out my bet at intended odds and will also NOT credit back the stake of my cover-up bet at half time.
So despite thinking I had a winning bet, I ended up with an overall loss.
Stay far away from Nitrogensports!Comment -
Well that sure is a disappointment
Nitrogen usually quite reasonable with this stuff.
Sounds like you either did not get through to a manger, or got stuck with a bad one.
They can't be thinking that you took a shot I don't think.
I guess your only option is to let other bettors know that they were not reasonable with you. And hopefully make the person who denied you have to justify themselves internally.
Sorry that I can't try to do more directly for you..Comment -
I did get through to a manager. But this was just their decision. Very disappointing indeed and for sure I won't touch Nitrogensports anymore. I thought they were decent too, until now.Well that sure is a disappointment
Nitrogen usually quite reasonable with this stuff.
Sounds like you either did not get through to a manger, or got stuck with a bad one.
They can't be thinking that you took a shot I don't think.
I guess your only option is to let other bettors know that they were not reasonable with you. And hopefully make the person who denied you have to justify themselves internally.
Sorry that I can't try to do more directly for you.Comment -
stay away after this thread
usa you cannot pull this bsComment -
Coach, you've come full circle as far as your opinion of Nitrogensports. Initially, you claimed they were a shit book, then you praised them for being a reputable book and now they're back to
? Look for the Fedex truck to be delivering another chameleon to your collection.
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Upon advice of Optional, I've just submitted a complaint. Will update in this thead if any news. Thanks for all the support.Comment -
You don’t know nothing.
I am vip host member there. Used to getting match bonus every week and loss back. 100% up to 0.4, and 20% loss baxk.
They told me two weeks ago they are stopping the program, because they are making a transition to nitrobetting.eu. They ask me to deposit there and will give me same benefit
I feel fishy, that site is shit. I have stopped playingComment -
I also always trust nitrogen sports. I don’t trust the new site nitro betting.
I stop playing because they are ending the match bonus. I can get it somewhere else.
Loss back was first stage, then I lost some and stopped playing there due to other site offer, they then contact me and saying they have this tier match bonus. But now they are ending it.Comment
