BookMaker

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  • thebookman23
    SBR Rookie
    • 04-27-22
    • 32

    #1
    BookMaker
    What is happening over at BookMaker? Customer service is worse than it’s ever been.

    The only book I could find that didn’t have live wagering on the Angels / Dodgers last night.

    Today I win a bet and it takes over 35 minutes for them to grade a wager and this was after me having to reach out.

    New ownership / management?? They have to be embarrassed.. used to be one of the best books around and now it’s completely tanking!
  • Mugsy777
    SBR Sharp
    • 08-26-20
    • 429

    #2
    They have really went downhill , sad
    Comment
    • thebookman23
      SBR Rookie
      • 04-27-22
      • 32

      #3
      Is there a way to post a screenshot here? Want to show you guys a conversation with their customer service
      Comment
      • thebookman23
        SBR Rookie
        • 04-27-22
        • 32

        #4
        Is there a way to post a screenshot here? Want to show you guys a conversation with their customer service
        Comment
        • bookie
          SBR MVP
          • 08-10-05
          • 2112

          #5
          Originally posted by thebookman23
          Is there a way to post a screenshot here? Want to show you guys a conversation with their customer service
          Just post your screenshot to an image site like https://postimages.org/ , and they'll give you a link you can post here.
          Comment
          • bookie
            SBR MVP
            • 08-10-05
            • 2112

            #6
            Delete
            Comment
            • thebookman23
              SBR Rookie
              • 04-27-22
              • 32

              #7


              Abraham at Bookmaker is a joke! I’d get rid of him immediately. He’s a scumbag
              Comment
              • Optional
                Administrator
                • 06-10-10
                • 60662

                #8
                What happened?




                .
                Comment
                • scottgodson1985
                  SBR Sharp
                  • 11-17-12
                  • 347

                  #9
                  Its the off season for those guys too, take it easy partner.
                  Comment
                  • thebookman23
                    SBR Rookie
                    • 04-27-22
                    • 32

                    #10
                    Optional - I called them out for having an expired certificate and claiming they used a 3rd party. Caught them in a lie and they didn’t like it.

                    Scott - Lol the off-season?? When you run a company and you offer live chat, you should take the chat. They won’t take my chats, won’t respond to emails. They’re sleeze balls
                    Comment
                    • Brooklyn Dick
                      SBR MVP
                      • 09-12-08
                      • 1067

                      #11
                      As I said before, they are in trouble financially and laid off or cut pay on staff. Expect even worse in the future.
                      Comment
                      • Optional
                        Administrator
                        • 06-10-10
                        • 60662

                        #12
                        Originally posted by thebookman23
                        Optional - I called them out for having an expired certificate and claiming they used a 3rd party. Caught them in a lie and they didn’t like it.
                        Are you talking about a website security certificate?

                        There has to more to this than just that?


                        I'm asking because if they have acted unreasonably I can ping a person to look into it for you.
                        .
                        Comment
                        • thebookman23
                          SBR Rookie
                          • 04-27-22
                          • 32

                          #13
                          They had a certificate posted on their website that represented a 3rd party (Certified Fair Gambling) was ensuring the fairness of their games.

                          I looked up CFG’s website and they had a list of companies that they were currently providing their auditing services to. Bookmaker wasn’t one of them. I reached out to Charles at CFG and he said Bookmaker hadn’t renewed their contract and had gone rogue for over a year.

                          Yet when I reached out to Bookmaker to ask about this, they referred me to their website to see who certified their games. I called them out on this, my casino access was turned off a day or two later. They won’t return emails, they don’t answer my live chats.

                          They were claiming they had an outside source validating the fairness of their games and continued to lie about it after getting called out.
                          Comment
                          • BrickJames
                            SBR Hall of Famer
                            • 05-05-11
                            • 9749

                            #14
                            Why do you care? Just don't play in the casino if you're worried.

                            Sports fairness is pretty cut and dry.
                            Comment
                            • stevex
                              SBR Hall of Famer
                              • 05-02-10
                              • 5122

                              #15
                              This is odd and seems forced. Move on.
                              Comment
                              • big joe 1212
                                SBR Posting Legend
                                • 06-01-08
                                • 19379

                                #16
                                Just by your attitude on here I can see why they won’t talk to you

                                What were you apologizing for? Why do you want back in the casino that you say is rigged with an expired certificate?
                                Comment
                                • thebookman23
                                  SBR Rookie
                                  • 04-27-22
                                  • 32

                                  #17
                                  BookMaker Casino Support - Abraham & Diego

                                  This is the kind of service you get when you call them out for cheating… very professional!!

                                  Comment
                                  • PharaohUB
                                    SBR MVP
                                    • 01-23-07
                                    • 4865

                                    #18
                                    Don’t listen to other guys. I’m glad someone out there keeps eye on this stuff. Thank you for your service.
                                    Comment
                                    • Brooklyn Dick
                                      SBR MVP
                                      • 09-12-08
                                      • 1067

                                      #19
                                      What do you expect from this place?
                                      Comment
                                      • bramay21
                                        SBR Hustler
                                        • 05-19-20
                                        • 59

                                        #20
                                        Their grading of wagers has always been horrific
                                        Comment
                                        • milwaukee mike
                                          BARRELED IN @ SBR!
                                          • 08-22-07
                                          • 26914

                                          #21
                                          Originally posted by bramay21
                                          Their grading of wagers has always been horrific
                                          yeah see my "hamlin dq" thread

                                          even though their auto racing rules state they grade the winner based on official result from the governing body... they graded hamlin the winner and didn't follow their own rules
                                          Comment
                                          • Shifty
                                            SBR Wise Guy
                                            • 08-10-08
                                            • 558

                                            #22
                                            Originally posted by milwaukee mike
                                            yeah see my "hamlin dq" thread

                                            even though their auto racing rules state they grade the winner based on official result from the governing body... they graded hamlin the winner and didn't follow their own rules
                                            Agreed. It sucks when your bookmaker can't be trusted.
                                            Comment
                                            • Fishhead
                                              SBR Aristocracy
                                              • 08-11-05
                                              • 40179

                                              #23
                                              Originally posted by milwaukee mike
                                              yeah see my "hamlin dq" thread

                                              even though their auto racing rules state they grade the winner based on official result from the governing body... they graded hamlin the winner and didn't follow their own rules
                                              Comment
                                              • Fishhead
                                                SBR Aristocracy
                                                • 08-11-05
                                                • 40179

                                                #24
                                                Originally posted by milwaukee mike
                                                yeah see my "hamlin dq" thread

                                                even though their auto racing rules state they grade the winner based on official result from the governing body... they graded hamlin the winner and didn't follow their own rules
                                                Mike I take your word on this..................if true, CRIS should be paying on Elliot win.
                                                Comment
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