Fanduel sportsbook is terrible

[JJJ]

Fanduel offering 2500 free bet over Xmas weekend…still no free bet… live chatted 10 times say looking into it…book is Mickey Mouse compared to bet mgm

[Mugsy777]

I have $7 limits at BETMGM , Fan duel a million times better

[JJJ]

I wouldn’t recommend Fanduel terrible customer service…live chat from the 1990s

[pologq]

did you have to opt in at all?

[Optional]

Do you still have a copy of the offer?

[JJJ]

Yes picture of the offer…no promo code required …guaranteed up to 2500 free bet on first deposit and wager…it’s same as 1000 free bet they offer and suppose to be credited in 72 hours…6 days later and nothing but empty promises saying they are reviewing it for 5 days and will be credited….at this point I might dispute the charge with the bank since there customer service is terrible not sure how that will work though

[Optional]

If it was your first deposit and you bet the 2500, I'd be pretty confident you will get it credited if willing to wait. Might be holidays delaying it too.

[JJJ]

Hopefully but ridiculous how slow there customer service is….when I did this with bet mgm promo the money was in account next day with no live chats

these promos are to draw new customers in at this point fanduel is terrible in my opinion…too many excuses

[Optional]

Hopefully it's just a glitch and not a real problem.

You could ask the state regulator to get involved but realistically that could take longer than Fanduel will so may as well wait and see if they deny crediting before starting that process.

[OldBill]

fawkkkkkkkk free bets the rollover you need is ludicris fan duel live in casino erans me rewrads on my card and in other casionos near me use fan duel

i hate the fawking geo location online even when i use old lap top i get message when playing slots error cant play over n over because all of a sudden they cant verify where i 'am which is right here wacking off my woody while playing lol

never had this probem before they made new geo location bs

[JJJ]

Thanks appreciate it

[d2bets]

I have $7 limits at BETMGM , Fan duel a million times better

This.

[d2bets]

Fanduel offering 2500 free bet over Xmas weekend…still no free bet… live chatted 10 times say looking into it…book is Mickey Mouse compared to bet mgm

Freebet for what? Is this your initial deposit? Is this the "risk-free" bet that you lost?

I'd wager large that you misread and/or didn't follow the rules.

Never once had a problem with Fanduel crediting free bets.

[JJJ]

Freebet for what? Is this your initial deposit? Is this the "risk-free" bet that you lost?

I'd wager large that you misread and/or didn't follow the rules.

Never once had a problem with Fanduel crediting free bets.

Risk free bet…yes that was my initial deposit and bet

not much to follow signup, deposit, and place first wager

I’d wager large that the customer service with fanduel is horrid

[d2bets]

Risk free bet…yes that was my initial deposit and bet

not much to follow signup, deposit, and place first wager

I’d wager large that the customer service with fanduel is horrid

OK, so if I understand this correctly:

1. You deposited $2,500+
2. Your first wager was for $2,500+ and you lost the wager
3. You are waiting for the $2,500 freebet.

If that's all true, you'll get it. They aren't looking to screw small-time stuff like that. Maybe slow due to holidays.

[stevex]

FanDuel, home of the "reload today and get a free bet up to max $5!"

[JJJ]

OK, so if I understand this correctly:

1. You deposited $2,500+
2. Your first wager was for $2,500+ and you lost the wager
3. You are waiting for the $2,500 freebet.

If that's all true, you'll get it. They aren't looking to screw small-time stuff like that. Maybe slow due to holidays.

Yes that’s correct…I just hate the run around with no answers besides “we are looking into it and should get it soon”. …also no number to call just live chat with nothing to come if it besides “we have escalated the issue” …multi million dollar book with no customer service phone number and just empty live chat promises…terrible

[Thefix13]

Yes that’s correct…I just hate the run around with no answers besides “we are looking into it and should get it soon”. …also no number to call just live chat with nothing to come if it besides “we have escalated the issue” …multi million dollar book with no customer service phone number and just empty live chat promises…terrible

Imagine the sheer volume of inquiries they get everyday from people making $5 bets and not understanding why they lost because they see their ads on tv. There is no incentive for them to staff an entire call center, the dfs addiction is already real.

[JJJ]

Day 6- and still nothing

live chat response for 4 days straight is “your request is being reviewed by the promotions team”

[Renegades]

Ive had issues with their customer service as well. It took about 7 days to get resolved

[Barrakuda]

I reported someone *trying* to break into my account and getting it locked almost everyday. (No one got in, of course, bc I use unique pws).

Fanduel ignored the email from a week, and then suspended my account indefinitely. No reply at all for days now. They are just holding my funds hostage.

This is the most bullshit sportsbook I have ever dealt with.

Does anyone have an actual phone number that a human answers?

[newton0038]

Depositing 2500 and betting it all in one shot got their Source of Wealth and security teams digging into your background. A buddy of mine has been waiting for 2 months on the 1000 1st bet offer. Problem is he won and they locked the account. This in Ontario.

[Barrakuda]

I reported someone *trying* to break into my account and getting it locked almost everyday. (No one got in, of course, bc I use unique pws).

Fanduel ignored the email from a week, and then suspended my account indefinitely. No reply at all for days now. They are just holding my funds hostage.

This is the most bullshit sportsbook I have ever dealt with.

Does anyone have an actual phone number that a human answers?

To update people on this shit book, I gave them a host of KYC docs and selfies (worse than any asian agent experience, btw), and they still refuse to reply. Same exact email and IP I registered the acct. with. Zero credit card stuff. Just Paypal and bank acct., both in my full name.

Blatantly freezing funds just to get the interest. I would guess 5-10% of their entire customer funds are "frozen" at any given time.

Scum.

[5mike5]

I have $7 limits at BETMGM , Fan duel a million times better

I'm at $1.26 max limit @ MGM so it can get worse

[G Anon Dropout]

I'm at $1.26 max limit @ MGM so it can get worse

WTF??? How do these companies even stay in business?

[Optional]

To update people on this shit book, I gave them a host of KYC docs and selfies (worse than any asian agent experience, btw), and they still refuse to reply. Same exact email and IP I registered the acct. with. Zero credit card stuff. Just Paypal and bank acct., both in my full name.

Blatantly freezing funds just to get the interest. I would guess 5-10% of their entire customer funds are "frozen" at any given time.

Scum.

It's frustrating, but it's kind of common when someone says their account has been hacked for obvious reasons.

It's not as simple as we might assume to ID you again once compromised. How do they know it's not your brother using your email for instance?

I'd never tell a book my account was hacked unless it as after the fact and money was gone already, as they all then treat you as sus.

What state are you in? I'd probably be asking the regulator to ask FD to hurry up at this point. Would you like SBR to try to help? PM me your state adn acc ID if so.

[Barrakuda]

It's frustrating, but it's kind of common when someone says their account has been hacked for obvious reasons.

It's not as simple as we might assume to ID you again once compromised. How do they know it's not your brother using your email for instance?

I'd never tell a book my account was hacked unless it as after the fact and money was gone already, as they all then treat you as sus.

What state are you in? I'd probably be asking the regulator to ask FD to hurry up at this point. Would you like SBR to try to help? PM me your state adn acc ID if so.

My account was never hacked. People were simply trying to login with brute force. I use unique pws only and 2FA always. I'm in PA.

[Barrakuda]

My account was never hacked. People were simply trying to login with brute force. I use unique pws only and 2FA always. I'm in PA.

More generally, it's insane that FD, a financial institution, is using email addresses as login credentials. Of course people are going to constantly try to brute force accounts and lock them.

That, and I have never experienced worse customer service in my life.

[agharah1]

WTF??? How do these companies even stay in business?

Simple. Gambling is addictive, and they only take bets from people who lose.

[d2bets]

Did you get it?

[StackinGreen]

Simple. Gambling is addictive, and they only take bets from people who lose.

It really is that simple.

[d2bets]

Simple. Gambling is addictive, and they only take bets from people who lose.

If you are talking about Fanduel, that's false.

[Shutup]

It really is that simple.

I read somehwere someone challenegd banning or limiting people I believe, They ruled you have no guaranteed right to make money off of wagering
Very odd that the books have a right to a guaranteed profit by only taking losers but you have no right to attempt to make money. Funny

[d2bets]

I read somehwere someone challenegd banning or limiting people I believe, They ruled you have no guaranteed right to make money off of wagering
Very odd that the books have a right to a guaranteed profit by only taking losers but you have no right to attempt to make money. Funny

Any book can ban or limit, but Fanduel is definitely not among the worst offenders for this. They do "reduce limits", but their "normal limits" are much much higher than most to start with. It is possible to win a lot from Fanduel. I suppose they allow it because they are also really good at luring in dummies, thus leading to an incredible hold rate in any case. Fanduel is the clear leader in every way currently. Draftkings a distant second, frankly.

[Shutup]

I wasn't being FD specific. Just saying it was challenged if I remeber correctly. Pretty sure it was in US