Hello SBR,
In November of 2022, I hit the progressive jackpot on the slot, “Slot Monsters” on Sportsbetting.ag casino section, for the amount of $26,108. I bounced around with the balance before submitting a payout request for $20,000. This was cancelled by them, and I was informed to contact support/security department via phone, where I answered basic account related questions. When I returned to my computer and opened my account, the $20,000 was no longer there, and my balance was left at $00.01
Since this occurred, I have had back and forth communication with them through email and their support lines, but communication broke down eventually. I opened complaint/disputes through AG Forums (they never responded) and also on CG Forums (they provided official player logs, but stopped responding all together once asked by the mediator for details on the irregularities of the data)
The slot I was playing has a max bet of $100. It is impossible to place a wager for more than this amount. The logs show that $20,000 was lost in less than 7-minutes, without a cent ever being won in any of the spins. The bets came hours after I had stopped playing the game, and they were in the amounts of $200|$2,000|$2,000|$2,000|$4,000|$4,000| $2,000|$1,000|$500. The rest were under the max bet amount, until my balance was at $00.01
The history I am able to access on my account, shows my deposit I made in bitcoin, the wins and loss of around $4,329 but there is virtually no history of the $20,000 being played or lost on my history. Since my deposit was only about $100, the $4,000+ in activity came from the progressive win.
Since the progressive jackpots build up as all players throughout the site who play that game add to the building amount, you can see how the progressive had been set back to the starting low number. So the money went somewhere, somehow.
I have been told numerous times that the chances of a BetOnline related sportsbook stiffing a player for $20,000 is virtually zero, but I do not know how else to interpret the actions of the site. They keep repeating, “There was no breach detected, and our security team has found no irregularities.” Then, they stop responding all together.
I am looking for any information, suggestions, advice, etc. on any thoughts, what I can possibly do next, or if there is anyone else I can contact.
Thank you for taking the time to read this lengthy post.
In November of 2022, I hit the progressive jackpot on the slot, “Slot Monsters” on Sportsbetting.ag casino section, for the amount of $26,108. I bounced around with the balance before submitting a payout request for $20,000. This was cancelled by them, and I was informed to contact support/security department via phone, where I answered basic account related questions. When I returned to my computer and opened my account, the $20,000 was no longer there, and my balance was left at $00.01
Since this occurred, I have had back and forth communication with them through email and their support lines, but communication broke down eventually. I opened complaint/disputes through AG Forums (they never responded) and also on CG Forums (they provided official player logs, but stopped responding all together once asked by the mediator for details on the irregularities of the data)
The slot I was playing has a max bet of $100. It is impossible to place a wager for more than this amount. The logs show that $20,000 was lost in less than 7-minutes, without a cent ever being won in any of the spins. The bets came hours after I had stopped playing the game, and they were in the amounts of $200|$2,000|$2,000|$2,000|$4,000|$4,000| $2,000|$1,000|$500. The rest were under the max bet amount, until my balance was at $00.01
The history I am able to access on my account, shows my deposit I made in bitcoin, the wins and loss of around $4,329 but there is virtually no history of the $20,000 being played or lost on my history. Since my deposit was only about $100, the $4,000+ in activity came from the progressive win.
Since the progressive jackpots build up as all players throughout the site who play that game add to the building amount, you can see how the progressive had been set back to the starting low number. So the money went somewhere, somehow.
I have been told numerous times that the chances of a BetOnline related sportsbook stiffing a player for $20,000 is virtually zero, but I do not know how else to interpret the actions of the site. They keep repeating, “There was no breach detected, and our security team has found no irregularities.” Then, they stop responding all together.
I am looking for any information, suggestions, advice, etc. on any thoughts, what I can possibly do next, or if there is anyone else I can contact.
Thank you for taking the time to read this lengthy post.
