Have been a customer at Bookmaker for 15+ years.
On Friday I requested a payout of just over $4300. It was declined shortly after the payout deadline and was told it was a system error. Spoke to Eli on Monday and he offered me a $500 freeplay for the issues. Told me he’d look into why it happened and get back to me. Contact him this morning and was told my account is no longer being serviced, they’ve decided to disable my account. No reason given, nothing. Asked if he knew why my account was denied the withdrawal he said he told me Monday and said lol are you trying to get another freeplay.
extremely disappointing, this book cannot be trusted. I wouldn’t deposit a dollar into their site. They are tanking quickly and everyone knows it.
I was a fairly large player as well. Would deposit in between $5k-$10k a month.
On Friday I requested a payout of just over $4300. It was declined shortly after the payout deadline and was told it was a system error. Spoke to Eli on Monday and he offered me a $500 freeplay for the issues. Told me he’d look into why it happened and get back to me. Contact him this morning and was told my account is no longer being serviced, they’ve decided to disable my account. No reason given, nothing. Asked if he knew why my account was denied the withdrawal he said he told me Monday and said lol are you trying to get another freeplay.
extremely disappointing, this book cannot be trusted. I wouldn’t deposit a dollar into their site. They are tanking quickly and everyone knows it.
I was a fairly large player as well. Would deposit in between $5k-$10k a month.