Hi everyone,
After five years worth of experience, I have at least a few good things to say about most sportsbooks (for example, as you can see in one of my previous threads here: https://www.sportsbookreview.com/for...s-ontario.html), but I just had a pretty nasty encounter with BetVictor that I'd like to share here as a sort of "PSA". About a week ago I registered with BetVictor and accepted one of their promotional offers where they match your deposit 1:1 up to $400. So, I deposited $400, which reflected in my "cash" balance, which then in turn reflected an additional $400 in my bonus funds balance for a total of $800. Shortly after I burned $500 on a line that didn't hit across two separate bets. $400 from my cash balance, and $100 from the bonus funds, leaving $300 worth of bonus funds remaining. Let me be clear: I do not care at all about that bet not hitting - that is not the issue here.
Fast forward a week later, I log into my BetVictor account, and my bonus funds balance reflects $0. I contact the live chat about this, and they inform me that the terms and conditions state that the bonus funds have an expiration date of 7 days. Maybe I overlooked the fine print, but I was not aware of this - and frankly it is not something I ever would have expected. I've never heard of such a practice until now, and honestly, I think it's quite unscrupulous. I politely let the representative know that I'm not happy about this. I propose that they restore the $300 balance, regardless of whether as cash or bonus funds - but without an expiration date, or I'll promptly close my account and share my experience on SBR. They decline. I immediately request that they close my account, which they do, and, well, here I am. I won't ever be touching that sportsbook again.
Do what you will with this information. All I can say is that this was a first for me.
After five years worth of experience, I have at least a few good things to say about most sportsbooks (for example, as you can see in one of my previous threads here: https://www.sportsbookreview.com/for...s-ontario.html), but I just had a pretty nasty encounter with BetVictor that I'd like to share here as a sort of "PSA". About a week ago I registered with BetVictor and accepted one of their promotional offers where they match your deposit 1:1 up to $400. So, I deposited $400, which reflected in my "cash" balance, which then in turn reflected an additional $400 in my bonus funds balance for a total of $800. Shortly after I burned $500 on a line that didn't hit across two separate bets. $400 from my cash balance, and $100 from the bonus funds, leaving $300 worth of bonus funds remaining. Let me be clear: I do not care at all about that bet not hitting - that is not the issue here.
Fast forward a week later, I log into my BetVictor account, and my bonus funds balance reflects $0. I contact the live chat about this, and they inform me that the terms and conditions state that the bonus funds have an expiration date of 7 days. Maybe I overlooked the fine print, but I was not aware of this - and frankly it is not something I ever would have expected. I've never heard of such a practice until now, and honestly, I think it's quite unscrupulous. I politely let the representative know that I'm not happy about this. I propose that they restore the $300 balance, regardless of whether as cash or bonus funds - but without an expiration date, or I'll promptly close my account and share my experience on SBR. They decline. I immediately request that they close my account, which they do, and, well, here I am. I won't ever be touching that sportsbook again.
Do what you will with this information. All I can say is that this was a first for me.
