BookMaker.EU Beware

**Optional** · 01-14-24, 08:18 PM

It appears that the higher payout figure shown on your wager accepted betslip screenshot is incorrect based on the -200 odds shown

The lower profit figure under Open Wagers appears to be correct? Wouldn't you agree?

**DwightShrute** · 01-14-24, 08:20 PM

Originally posted by Atreyu72

Their wagering system will show odds and a payout based on the risk, after you submit the bet and it gets processed, you're given a completely different amount on the return. The odds have sometimes even changed from when it was accepted and when I refreshed the screen, (prematch). This has had numerous times, and when you try to go to chat support, the "VIP Representative" gets very hostile and confrontational as if you were lying.

I have been using this site for a couple years, down around $10,000, so I was surprised to be greeted with such blunt and negative energy. They don't even seem to care or bothered to fix it or know why. Sad stuff.

Screenshot 20240114 190011 — Postimages

https://postimg.cc/XZL2tLML

https://postimg.cc/dkS5V0VT

I call bullshit. I have been betting there for 15 years. Once you are locked in on a bet they can’t change it. If you are live betting, the lines chance often but you can choose the option to accept the bet regardless Olof the line changes during the couple of seconds from when you click submit. Once it has been accepted then it’s a bet.

**Thefix13** · 01-14-24, 08:38 PM

Another mystery solved haha

**Optional** · 01-14-24, 09:02 PM

Originally posted by DwightShrute

I call bullshit. I have been betting there for 15 years. Once you are locked in on a bet they can’t change it. If you are live betting, the lines chance often but you can choose the option to accept the bet regardless Olof the line changes during the couple of seconds from when you click submit. Once it has been accepted then it’s a bet.

What are you calling BS on?

You think he doctored the screenshots?

Both notations say the odds should be -200

Yet on the betslip it says accepted at -200 but the listed profit amount is for a -155 bet. AFTER it has been struck. No time left to change odds or not have boxes ticked.

What do you think is going on there?

**DwightShrute** · 01-14-24, 09:11 PM

Originally posted by Optional

What are you calling BS on?

You think he doctored the screenshots?

Both notations say the odds should be -200

Yet on the betslip it says accepted at -200 but the listed profit amount is for a -155 bet. AFTER it has been struck. No time left to change odds or not have boxes ticked.

What do you think is going on there?

I dunno. I had a few drinks watching the Packers game so I shouldn't have chimed it and I just haven't had anything like that even happen before and I have never heard of it happening.

**Optional** · 01-14-24, 09:12 PM

Lets see if anyone else has had this experience...

**Atreyu72** · 01-14-24, 09:53 PM

You're correct Optional, the mathematically correct odds would be the photo shown under the "my open bets tab" for $52.42 but that was not the agreed amount that was given to me prior to submitting the bet. I don't even think it was -200 odds at the time I submitted the wager neither, I think it changed while being processed. I'm very unconfident and unfamiliar with betting terminology and systems, and I'm not sure what happened, all I know is I was baited into accepting an amount that was never really offered and I feel like a fool. This isn't the first time this has happened neither, Which is why I took screenshots before and after the bets this time. You don't just do that without reason.

**Atreyu72** · 01-14-24, 09:59 PM

I am very concerned for this Sports-book customer support as well. I was surprised such a prestigious and accoladed sportsbook such as BookMaker would bully and antagonize a "losing player" at that, over something out of his control. I came in and requested the wager to get refunded immediately after I found the discretion in the payout, but was told the wager stands and they would just pay me the offered amount. I'm not interested in that what so ever.

**Optional** · 01-14-24, 10:36 PM

Originally posted by Atreyu72

You're correct Optional, the mathematically correct odds would be the photo shown under the "my open bets tab" for $52.42 but that was not the agreed amount that was given to me prior to submitting the bet. I don't even think it was -200 odds at the time I submitted the wager neither, I think it changed while being processed. I'm very unconfident and unfamiliar with betting terminology and systems, and I'm not sure what happened, all I know is I was baited into accepting an amount that was never really offered and I feel like a fool. This isn't the first time this has happened neither, Which is why I took screenshots before and after the bets this time. You don't just do that without reason.

Maybe it is what Dwightshute was thinking then.

Do you have accept odds changes box ticked?

Maybe it was -155 on the bet offer and odds changed to -200 during processing.

Bottom line is that if we cant be sure what odds were it is difficult to make a solid argument for anything but grading at -200.

I think you need to not worry about this one, but keep a close eye on the odds you want and what the ODDS say on the bet acceptance slip after submitting. Not looking at the profit amount.

Personally, I would also untick that "accept odds changes" box and maybe miss a few bets entirely and avoid them doing this to you.

As far as CS being rude, there is not much SBR can do about that. It's kind of their own choice how they treat people. But I am sure you telling people about it here will not be helpful to them.

**Atreyu72** · 01-14-24, 10:45 PM

Optional, I took a look and it shows my Settings are on " do not accept any line changes" by default. I didn't even know this was an option but it was there from the start. It's cut and clear the system mislead me with false information prior to submitting my wager.

**Optional** · 01-14-24, 10:57 PM

Originally posted by Atreyu72

Optional, I took a look and it shows my Settings are on " do not accept any line changes" by default. I didn't even know this was an option but it was there from the start. It's cut and clear the system mislead me with false information prior to submitting my wager.

I do sympathize with you, but I do not agree it is "cut and clear" you were misled.

All screenshots show the odds as -200.

If the bet was offered at -200 on the live screen then all that has happened is a display error on the confirmation slip after you bet.

And whilst I agree this is bush league stuff if they do have regular errors on that slip, let's wait and see if anyone else here has had this experience and may be able to shed some light on it.

If there is a "cut and clear" case I can put you together with a BM management contact who we know will be fair to you.

**Atreyu72** · 01-15-24, 01:02 AM

Optional I 100 percent agree with all of the points you made, but what if this issue was perhaps just a me only situation? Would I be SOL of having you contact a higher management contact for me? I'm not asking anything crazy, I just think there's mutual grounds for just the wager to be refunded. And if it's just an me issue, I'll stick to wagering only on my PC and stay away from Mobile betting.

**bruloc** · 01-15-24, 12:57 PM

I do a lot of betting there and I never had this issue. I do use a PC and have "Do not accept any line changes" selected.

But I remember others complaining about this type of bug when they had line changes allowed.

**terpkeg** · 01-15-24, 04:02 PM

I think this happened to me last night. I thought I was trippin, lol.

Took Tsitsipas -7.5 -125 games for max but wanted more. Reloaded bet slip and it moved to -8 games around -130. Could have sworn that I saw the ticket was accepted at -8. I had accept all line changes on. Later, when I checked my open bets it was -8.5 -136. I thought there is no way that my ticket said -8.5 when it was accepted because I specifically thought to myself (well i'll take the 8 vs 7.5 because worst case the line move gives me a push not a loss).

Figured I was just tired and had a brain fart, but maybe not.

I have used Bookmaker for approximately 20 years. Always a great experience and really the only place offshore that I still trust. It is possible that I mistook what I saw but this thread has me thinking they may have a glitch.

**bleedblue** · 01-15-24, 05:16 PM

So I make maybe 50-100 livebets/week and see this bug quite often and it’s usually nothing nefarious.

I will place a bet $200 to win $100 at -200 and the betslip will say wager accepted “-200 odds risk $200 win $123.45” or some seemingly random number. I could screen record one evening of livebetting and it will happen almost everytime. But the open bets tab will show “-200 odds risk $200 win $100”

I will say that there have been times (like 1 in 1000) where I think the odds change after I’ve submitted a bet and it accepts the new odds even though I have do not accept new odds on. This could either be a glitch or my finger being faster than my eyes. It sucks, but for me it’s the cost of doing business. Sometimes it works for you, sometimes against you.

**Optional** · 01-16-24, 05:53 AM

Thanks for the input guys.

@Atreyu72 a lot of people here use BM a lot. If the odds had been misleading on the actual bet offer page I could see your point and would reach out for you. But as it appears most likely the only error is a profit calc error on the confirmation page after betting I do not know what we could reasonably ask for on your behalf.

I will ping a manager to look at this thread and maybe offer a statement about this though.

**kakad** · 01-16-24, 10:14 AM

The issue is that I have noticed (and not always seemingly) but occasionally, if you place a live bet and leave the confirmation for the live bet in the betslip -- if the live odds change, it will update the betslip confirmation and payout to reflect the new price -- even though your bet was placed and confirmed at a different price. I think that's what happened here. The bet was placed and confirmed @ -200 -- price changed to -155 AFTER being confirmed and that is when the picture was taken with a 'better' payout than what it was actually confirmed/placed at.

I know quite frequently if I bet say 1200 @ -120 to win 1000 and the line moves to -130, the confirmation will initially say 1200 to win 1000 but will then change to saying I wagered 1300 @ -130 to win 1000. Only checking in 'open bets' will confirm that I received the 1200/-120.

**Atreyu72** · 01-16-24, 03:21 PM

I don't want to throw shade on Bookmaker. I have been using them for a couple years, and they have paid me out in thousands within minutes of requesting a withdrawal, and I never had problems with them until recently. It seems like I am not the only one with this issue as others have stated their own similar experiences. I'm just glad we're about to point out the situation and hopeful for a fix, I still plan on playing here. Optional in regards to "reasonably ask for on my behalf" I think just a simple return of the risk of the wager is fair for both sides, especially with me helping bringing light to the situation. Thank you guys for taking it easy on me and I hope this gets fixed!

**hehfest** · 01-16-24, 06:22 PM

This happens to me too especially in live betting as the lines change in real time. So, if you accept favorable line changes only or all line changes, etc. it can impact the bet. Even in a non-live wager, they update those lines a lot. Like -3 -111 to -3 -113 to -3 -112, etc. I normally cancel the wager and put it back in the bet slip. So, all I know is they are a solid book and a 1a/1b/1c top 3 offshore and maybe you should ask SBR to change the title of this thread because it is misleading.