RABONA does not pay withdrawals!

[41c4p0n3]

I am fully disappointed with Rabona delayed payment!
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I have already waited as long as possible, all the deadlines requested and estimated by RABONA. I'm tired of waiting. My only choice was to resort to an external complaint here.
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My account is 100% verified (photo document front and back + photo of my face + utility bill address + photo selfie holding my document in hands with page Rabona being displayed in back + full history transactions of my bank account in last 2 months). All sent, all accepted and verified.
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I have requested withdrawal. I sent 3 mail messages during this last 7 days, they never replied 1 of this, never, nothing. The chat support service too does not solve anything, only say custom replies, copied and pasted as robots, saying for to wait, wait, wait, with this the days are passing.
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I'm starting to have doubts if this is an honest site or a scam, if they really have the money to pay anyone who makes even a small profit like me, if it's a site that just wants to receive money and deposits, a site that doesn't pay anyone
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[41c4p0n3]

This is, WITH ABSOLUTE CERTAINTY, the worst website that can exist. They just try to buy time, make customers cancel withdrawals, play until they lose, so they never have to make a withdrawal payment.
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This is total nonsense! I deposited there on April 19th, my first withdrawal was on the 20th. Today is the 30th and nothing happened, I wasn't paid, I didn't receive a response to any of the several email messages I sent in those days. And the initial deadline was 3 days to receive! There are already 10!
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They ask for information to verify the account far beyond what is necessary, it takes them 3 days to order a new thing (or the same thing they already ordered), they don't work Saturday and Sunday, in other words, a typical attitude for time to pass and the customer to give up , lose the money, not withdraw anything
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First they asked for a photo and the front of the document, and a photo of their face taken live with their cell phone. I sent it, it was accepted
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Then they asked for proof of address. I sent. It was accepted
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Then they asked for a selfie with the document in hand and the Rabona website open in the background of the photo. I sent. It was accepted
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Then they asked for the transaction history of my bank account (which I used to deposit into my Rabona account), they asked for the last 30 days (from March 19th to April 19th, which was the day of my deposit). I sent EVERYTHING from my bank account, from March and April, everything, every pdf generated by my bank's app for these 2 months, including showing ALL TRANSACTIONS without omitting anything, my balance, my statement, I went to an ATM and also withdrew the printed paper of my statement to send them a photo of everything from March and April. I sent. It was accepted
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They then asked for information about what was a deposit into my bank account immediately prior to the deposit at Rabona, of the same amount. I explained that it was a cash deposit that I made personally and directly into my bank account (I took a photo of the paper of this receipt, as well as several other proofs of deposits that I personally made into my bank account). I sent it, it was accepted
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In other words, they ask for things from times when the customer wasn't even a customer of the site. They keep looking for something to have a reason not to pay the user or to waste time, save time, make the customer give up and cancel withdrawals, play and lose. This is absurd! Forcing the player to show transactions from months ago when the person didn't even play on the website, and showing transactions that he made until after the deposit he made on the website, this doesn't make any sense, it just shows that they want to make time pass
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If the problem is with a payment provider and you are unable to make payment by international bank transfer, be honest and tell me, and I can send you the address of my Bitcoin wallet, if it is easier for you (I saw in other complaints here that you this way they solved other players' problems)
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In the chat they don't respond at all, sometimes they close the chat without typing a single word. Emails do not respond. When they respond in the chat, they are ready, standardized responses, like robots, apologizing for the delay and saying "everything is ok with your account and your payment, tomorrow you will receive it, wait", the next day the same thing, "wait," " wait", "wait", "tomorrow", "tomorrow", "tomorrow". And nothing happens!
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3 days ago one of the people in the chat apologized, saying that they were wrong, for the delay, that they were experiencing difficulties, confessing the error, asking me to wait because I would definitely receive it on Monday (which was yesterday) My payment was already in the final phase. That they recognized their mistake, that I was right, that they understood my frustration and sadness, that nothing they said would make their mistake not happen, they asked me for confidence. I accept, I hope. It arrives on Monday and I don't receive it. It was just lies, to buy time, to make time pass
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They need to understand that players also have their responsibilities and obligations to fulfill. If they create an online gaming company, they must know that players will lose but also some will win and need to be paid
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Worse than the feeling of depositing, playing and losing, is depositing, playing and not receiving what you won. This is a total lack of respect for the customer and fair play! It's dishonesty, it's theft!
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I am willing to give my Rabona account password and bank account password temporarily to any SBR administrator, and provide any of the files and photos I have uploaded to Rabona, in order to show that everything is correct and only the Rabona is not fulfilling its role as an honest gambling company!
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I want them to pay me the 3 pending withdrawals and my entire current account balance. Everything, without exception. In my bank account or, if they prefer, in my Bitcoin wallet. I'm tired of waiting, I can't wait any longer. I want my money!
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[Optional]

You should try emailing complaints@rabona.com and see if that gets a response.

If not, their nominated ADR service is https://www.askgamblers.com/casino-complaints

[41c4p0n3]

You should try emailing complaints@rabona.com and see if that gets a response.

If not, their nominated ADR service is https://www.askgamblers.com/casino-complaints

Hi friend, thanks for your reply.

I will try this email, as suggested by you, because the mail of support@ nobody responded during the 10 days of waiting. Absurd!

[Thefix13]

Surprised they haven't asked you to do a DNA test, insane what these books do to stall.

[41c4p0n3]

Surprised they haven't asked you to do a DNA test, insane what these books do to stall.

True, only this rest for them to ask for me, or maybe a nude photo. They can ask for nothing more

[SheSMySin]

I have +10k stuck there as well.
Askgamblers did not help and Rabona complaints did not even respond, was not expecting anything from these tbh.

Hope you get something from there, but it seems to be a scam, I have heard others having money stuck there as well, depending on how much you have stuck there, you could try legal help.
see my earlier post on this:

https://www.sportsbookreview.com/forum/sportsbooks-industry/3733960-rabona-bankonbet-rabidi-n-v.html

[41c4p0n3]

I have +10k stuck there as well.
Askgamblers did not help and Rabona complaints did not even respond, was not expecting anything from these tbh.

Hope you get something from there, but it seems to be a scam, I have heard others having money stuck there as well, depending on how much you have stuck there, you could try legal help.
see my earlier post on this:

https://www.sportsbookreview.com/for...abidi-n-v.html

Hello friend. They started paying me this week, without the need for legal support

I hope you also succeed and get your money too

[41c4p0n3]

Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.




Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)




Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.




However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least in other reviews sites and previous complaints there, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience




Now, I want to thank all the forum admins and readers here. Good luck in your games too!










Please, some admin change the title of this topic to:




"[RESOLVED] Rabona withdrawal"




Thank you very much!