Is this wrong?

**Optional** · 11-06-24, 07:47 PM

Yes you should get a void if they posted odds on a proposition that could only lose and not win.

If they don't fix this for you SBR may be able to help you get to the right person in there. What state is it?

**KCash** · 11-07-24, 01:56 AM

Thank you for responding and letting me know I'm not crazy. I'm in Tennessee. I like this book and want to stay with them but I hope they will do the right thing here. This had to be a mistake made by their computer or something- every heard anything like this?

**jim** · 11-07-24, 02:29 AM

Is this wrong?

wrongo el maxo!

**Optional** · 11-07-24, 03:51 AM

Originally posted by KCash

Thank you for responding and letting me know I'm not crazy. I'm in Tennessee. I like this book and want to stay with them but I hope they will do the right thing here. This had to be a mistake made by their computer or something- every heard anything like this?

If you use the words "the outcome was already decided when the bet was struck", it may help the person understand why they must void it.

**KCash** · 11-07-24, 07:43 PM

Unwinnable Bet posted by sportsbook during live betting

Hi,
I think I'm going to need some support around this issue as two agents have stated that they do not need to refund an unwinnable bet because the bettor is responsible to know the score at all times. I believe this is unfair as we are not betting in person and I should be able to trust that they will not know an outcome (before I do) and then offer a bet that is 100 percent already decided. I get that these things happen, but when they do, we need to correct for them. One time Caesars gave me 8k on a bet that was actually a loss because of the early retirement of a tennis player. It was incorrectly graded, they had no problem taking 8k out of my balance a few hours later. Computer/human errors do occur, but we need to be fair, otherwise what are we doing?

KCash

**DonnieBrasco23** · 11-07-24, 10:41 PM

Those odds of +750 were clearly wrong if you have remotely a clue on how odds work in general.

**Optional** · 11-08-24, 05:50 AM

Originally posted by DonnieBrasco23

Those odds of +750 were clearly wrong if you have remotely a clue on how odds work in general.

That's exactly what he is saying Donnie. Odds obviously wrong, considering the Under 2.5 market was already decided before the bet was made.

The book is saying the opposite for now.

**Optional** · 11-08-24, 05:52 AM

Originally posted by KCash

Hi,
I think I'm going to need some support around this issue as two agents have stated that they do not need to refund an unwinnable bet because the bettor is responsible to know the score at all times. I believe this is unfair as we are not betting in person and I should be able to trust that they will not know an outcome (before I do) and then offer a bet that is 100 percent already decided. I get that these things happen, but when they do, we need to correct for them. One time Caesars gave me 8k on a bet that was actually a loss because of the early retirement of a tennis player. It was incorrectly graded, they had no problem taking 8k out of my balance a few hours later. Computer/human errors do occur, but we need to be fair, otherwise what are we doing?

KCash

Please PM me your Betly account ID and your email address and we will try to help sort it out for you.

**KCash** · 12-14-24, 02:36 AM

Betly accepted my live bet when they knew a hockey goal had been scored!

I was trying hard to get an under 2.5 bet in on a 1-0 game and at first my bet was rejected and the odds changed dramatically but I pressed again (seeing no score change) and they accepted the bet though a goal had been scored making it 1-1 and they knew it (as reflected in an odds change from -200 to +250) and took my money anyway. They are refusing to give it back- saying: the player must know the score at all times. Really? it's happening online and there is a delay of a few seconds for some of us- if we are all AT the game then you would be right! Give me my money back! Right??

**Tammy_G** · 12-14-24, 03:54 PM

Originally posted by KCash

I was trying hard to get an under 2.5 bet in on a 1-0 game and at first my bet was rejected and the odds changed dramatically but I pressed again (seeing no score change) and they accepted the bet though a goal had been scored making it 1-1 and they knew it (as reflected in an odds change from -200 to +250) and took my money anyway. They are refusing to give it back- saying: the player must know the score at all times. Really? it's happening online and there is a delay of a few seconds for some of us- if we are all AT the game then you would be right! Give me my money back! Right??

Unfortunately, there is probably something in their T&Cs to cover their assets about these kinds of situations. "They" wouldn't be people, it would actually be the automated data base, and it probably takes a few moments for it to process the data and completely catch up.

This is just my best guess though - someone else might have a better idea.

**KCash** · 12-14-24, 09:36 PM

Thank you. I think you are saying what I'm saying- A. It is a computer system that was registering the change and still took my bet B. They are not taking accountability for it and would rather keep my money than be fair about it.

It is online gambling and that is just not right- Betly can't be serious, can they?

**2Sweeet** · 12-14-24, 11:56 PM

Originally posted by KCash

Hi,
I think I'm going to need some support around this issue as two agents have stated that they do not need to refund an unwinnable bet because the bettor is responsible to know the score at all times. I believe this is unfair as we are not betting in person and I should be able to trust that they will not know an outcome (before I do) and then offer a bet that is 100 percent already decided. I get that these things happen, but when they do, we need to correct for them. One time Caesars gave me 8k on a bet that was actually a loss because of the early retirement of a tennis player. It was incorrectly graded, they had no problem taking 8k out of my balance a few hours later. Computer/human errors do occur, but we need to be fair, otherwise what are we doing?

KCash

LOL so u never bet live before last night? Your gonna have to prove they def scored b4 you placed the bet, and you still may not get paid. Seems weird they were shutting u out at -200 but took the +750. It will come down to the time stamp. Most books will freeze the game if there is a score they are def 10-20 seconds minimum ahead of anyone at all times watching on TV. If they did this that's shady as fck isn't Betley based out of West Virginia?

**2Sweeet** · 12-15-24, 12:02 AM

(as reflected in an odds change from -200 to +250) You said it went to +750? If there was a Power Play especially a 2 man advantage, this could of went to +250 and froze after the pp was given. U said +750 I have no clue what happened but hopefully they didn't just rip you off.

**Optional** · 12-15-24, 07:06 AM

Originally posted by 2Sweeet

(as reflected in an odds change from -200 to +250) You said it went to +750? If there was a Power Play especially a 2 man advantage, this could of went to +250 and froze after the pp was given. U said +750 I have no clue what happened but hopefully they didn't just rip you off.

Yes, unfortunately it's not as clear what happened if the odds didn't do that +750 jump he said at first.

A bit too arguable what happened when he changed the claimed odds.

**KCash** · 12-17-24, 02:23 PM

No power play - but I hear you on that.

**KCash** · 12-17-24, 02:27 PM

They aren't denying that it happened they are saying that I should've known what the score was- thereby denying responsibility for MY mistake- lol.