Hello all,
I am a long-time sports bettor (for the last 17 years) using sites like FanDuel, Bovada, Sportsbook, etc. I took a few years off but got back into betting last year with a lucky preseason Nikola Jokic MVP bet. This year, seeking to try my luck again, I signed up for MyBookie as I liked features of their websites and lines they would post. I deposited $7,000 and put those towards various NBA season bets (team wins over/unders, MVP, etc.). In my account, I noticed that there was a rollover requirement of $102,000 tied to my account, but I thought these were only applied to free play bonuses that were given to me when I made my deposits, and not the actual $7,000 in deposits I made of my own money. Just yesterday, after corresponding with MyBookie agents, I found out this was not actually the case and that I would have to bet or win (the lesser of the two applies) $102,000 to be able to withdraw any winnings made on my $7,000 initial deposits. When I found this out, I was completely shocked.
The likelihood that I or anyone would be able to make or win (the lesser of the two applies) $102,000 worth of bets using $7,000 worth of deposits is near zero. Effectively, I would have to make or win 15 consecutive $7,000 even odds bets to hit the rollover requirement. If I had known my deposits were tied to the rollover requirement, I never ever would have made the deposits in the first place, or agreed to accept the bonuses (which tie your deposit amounts to the rollover). I have reached out to MyBookie about all this and they have done nothing to help. I'm sure to them, they just misled a customer out of $7,000 that they know I will never see again.
The issue I have with all this is I actually did not make my initial deposits myself on the MyBookie website (as in, I didn't go through the Deposit link and pay via my credit card). Instead, for some reason, this was not possible with my cards so MyBookie agents over the phone and in chats did this for me (I provided them my credit card info and they made the deposits themselves). At no point during this entire process did a MyBookie agent tell me that the rollover requirement applied to my deposit amounts. In fact, one agent for my initial deposit of $2,500 told me the rollover is tied to a 50% bonus I would receive. As such, I never had a clue that my deposits themselves ($7,000 total), and any winnings on them, would not be retrievable until I did either of the lower of the two (bet $102,000 or win $102,000).
I'm sure some reading this may say "You should have read all the Terms & Conditions" and fine print on the MyBookie website thoroughly. To this, you are right and I feel awful that I didn't. But at the same time, considering I never received prompts to read it (because I didn't make the initial deposits, the agents did), I do feel the sportsbook has a responsibility to be 100% clear to customers that the rollover requirement applies to the deposit amounts too. None of 3-4 agents who assisted me with deposits ever said this.
There has to be something that can be done so that MyBookie reduces my rollover requirement to what it would have been (1x deposit amounts) had I not accepted the bonuses per their Terms & Conditions. If not, I basically just threw $7,000 in hard earned money away, which feels terrible, and also just feels ethically wrong and somewhat of a scam that MyBookie does this to unsuspecting new customers. If someone who has gone through a similar experience has any advice (other than "You screwed up too bad"), please I could use the help. Thanks for the time.
I am a long-time sports bettor (for the last 17 years) using sites like FanDuel, Bovada, Sportsbook, etc. I took a few years off but got back into betting last year with a lucky preseason Nikola Jokic MVP bet. This year, seeking to try my luck again, I signed up for MyBookie as I liked features of their websites and lines they would post. I deposited $7,000 and put those towards various NBA season bets (team wins over/unders, MVP, etc.). In my account, I noticed that there was a rollover requirement of $102,000 tied to my account, but I thought these were only applied to free play bonuses that were given to me when I made my deposits, and not the actual $7,000 in deposits I made of my own money. Just yesterday, after corresponding with MyBookie agents, I found out this was not actually the case and that I would have to bet or win (the lesser of the two applies) $102,000 to be able to withdraw any winnings made on my $7,000 initial deposits. When I found this out, I was completely shocked.
The likelihood that I or anyone would be able to make or win (the lesser of the two applies) $102,000 worth of bets using $7,000 worth of deposits is near zero. Effectively, I would have to make or win 15 consecutive $7,000 even odds bets to hit the rollover requirement. If I had known my deposits were tied to the rollover requirement, I never ever would have made the deposits in the first place, or agreed to accept the bonuses (which tie your deposit amounts to the rollover). I have reached out to MyBookie about all this and they have done nothing to help. I'm sure to them, they just misled a customer out of $7,000 that they know I will never see again.
The issue I have with all this is I actually did not make my initial deposits myself on the MyBookie website (as in, I didn't go through the Deposit link and pay via my credit card). Instead, for some reason, this was not possible with my cards so MyBookie agents over the phone and in chats did this for me (I provided them my credit card info and they made the deposits themselves). At no point during this entire process did a MyBookie agent tell me that the rollover requirement applied to my deposit amounts. In fact, one agent for my initial deposit of $2,500 told me the rollover is tied to a 50% bonus I would receive. As such, I never had a clue that my deposits themselves ($7,000 total), and any winnings on them, would not be retrievable until I did either of the lower of the two (bet $102,000 or win $102,000).
I'm sure some reading this may say "You should have read all the Terms & Conditions" and fine print on the MyBookie website thoroughly. To this, you are right and I feel awful that I didn't. But at the same time, considering I never received prompts to read it (because I didn't make the initial deposits, the agents did), I do feel the sportsbook has a responsibility to be 100% clear to customers that the rollover requirement applies to the deposit amounts too. None of 3-4 agents who assisted me with deposits ever said this.
There has to be something that can be done so that MyBookie reduces my rollover requirement to what it would have been (1x deposit amounts) had I not accepted the bonuses per their Terms & Conditions. If not, I basically just threw $7,000 in hard earned money away, which feels terrible, and also just feels ethically wrong and somewhat of a scam that MyBookie does this to unsuspecting new customers. If someone who has gone through a similar experience has any advice (other than "You screwed up too bad"), please I could use the help. Thanks for the time.
