Hello everyone,
I've been playing it into several companies over the past three years. I never had a problem. But during the last days something very serious happened with BetWay.
I hope that this serves you as an advice, do not use this bookie.
On April 1, I deposited 500 Euros in my account. During these four months and a half I have been making bets without any problem and normally.
On Sunday August 15 I request a payout of my winnings (€ 2,453). On Tuesday 17 I received an email where Betway told me that I shared the same environment with another user, and for this reason they keep my money. Betway told me the username related to me and I do not even know that username.
They said the decision was final and that I could not do anything about it. Betway doesn't tell me the relationship they found between me the other username. I particularly placed all my bets and have not participated in collaboration with anyone.
Besides, even I'm not sure if I enjoyed his bonus (€ 20). My account is blocked now and i can not verify this. Apparently the bonus is not a problem and they must have financial problems to take such measures. They took advantage of "Share environment" to steal my money.
They are supported in their unfair rules: 1.3 Refusal to Register, deregistration and Exclusion. https: / / betway.com / help / terms-conditions
In summary, they can stay with your money at any time without giving any reason. Honestly this kind of conditions I do not think are legal
I am very concerned with this and I want to do everything possible to recover what is mine. For me it's an enormous amount of money. I've won this with a great effort for more than four months.
I want to report this to the police and the regulator of Malta (LGA). Please if anyone can tell me what else to do. I want to do what is necessary, even if I incur in costs.
I'll keep this thread updated with any new, negative or positive.
Thank you for your time and help.
I've been playing it into several companies over the past three years. I never had a problem. But during the last days something very serious happened with BetWay.
I hope that this serves you as an advice, do not use this bookie.
On April 1, I deposited 500 Euros in my account. During these four months and a half I have been making bets without any problem and normally.
On Sunday August 15 I request a payout of my winnings (€ 2,453). On Tuesday 17 I received an email where Betway told me that I shared the same environment with another user, and for this reason they keep my money. Betway told me the username related to me and I do not even know that username.
They said the decision was final and that I could not do anything about it. Betway doesn't tell me the relationship they found between me the other username. I particularly placed all my bets and have not participated in collaboration with anyone.
Besides, even I'm not sure if I enjoyed his bonus (€ 20). My account is blocked now and i can not verify this. Apparently the bonus is not a problem and they must have financial problems to take such measures. They took advantage of "Share environment" to steal my money.
They are supported in their unfair rules: 1.3 Refusal to Register, deregistration and Exclusion. https: / / betway.com / help / terms-conditions
In summary, they can stay with your money at any time without giving any reason. Honestly this kind of conditions I do not think are legal
I am very concerned with this and I want to do everything possible to recover what is mine. For me it's an enormous amount of money. I've won this with a great effort for more than four months.
I want to report this to the police and the regulator of Malta (LGA). Please if anyone can tell me what else to do. I want to do what is necessary, even if I incur in costs.
I'll keep this thread updated with any new, negative or positive.
Thank you for your time and help.
