Dear people,
I'm getting really frustrated by Bet365.
Some time ago I opened an account overthere.
After a while I made my first withdrawal of 1.500 euros.
This withdrawal went through.
So it must be that my bank and bet365's bank had control my identity I presume, as the bank market is pretty controlled.
2 days after that I wanted to make another withdrawal, but i was refused because they wanted to have an ID verification.
But they rejected this, because the copy of ID card wasn't in colour they said.
So I sent a new one in colour, but they were unable to verify it.
So they asked for another verification, like passport or birthcertificate.
I went to the city where I was born to get it, and sent it to Bet365.
After that they asked for another verification like passport or driving licency.
These ones I don't' have, so they keep holding my money now for 6 weeks.
What can I do about it?
Hope to find someone here who can help me, because I have the feeling Bet365 won't help me out of this shit.
And I really need that money soon.
I'm getting really frustrated by Bet365.
Some time ago I opened an account overthere.
After a while I made my first withdrawal of 1.500 euros.
This withdrawal went through.
So it must be that my bank and bet365's bank had control my identity I presume, as the bank market is pretty controlled.
2 days after that I wanted to make another withdrawal, but i was refused because they wanted to have an ID verification.
But they rejected this, because the copy of ID card wasn't in colour they said.
So I sent a new one in colour, but they were unable to verify it.
So they asked for another verification, like passport or birthcertificate.
I went to the city where I was born to get it, and sent it to Bet365.
After that they asked for another verification like passport or driving licency.
These ones I don't' have, so they keep holding my money now for 6 weeks.
What can I do about it?
Hope to find someone here who can help me, because I have the feeling Bet365 won't help me out of this shit.
And I really need that money soon.