I am writing in regards to GBP150 I deposited with Ladbrokes for online sports betting. After I did this and placed some bets, they suspended my account. There was no email send notifying me of this or any warning I was just not able to log into my account again. I called them up and asked them what happened and they said I used a third party credit card which did not have my name on it.
Now, I can understand if this may be a problem, but firstly they should not have accepted the credit card, secondly they should have notified me of the problem and asked me to resolve the matter, and thirdly if this was a problem they should have just returned the money to the credit card. However they did nothing of the sort and are just holding my money with no explanation no nothing.
I have called them on 4 occasions so far to try and resolve this matter and each time they say they will send me an email with the necessary documents I need to fill in to unsuspended my account, but as of now I have still not received anything and I am getting worried they are just going to be holding my money indefinitely.
On my third call to them I asked to speak to the supervisor (Mr. Kunal) and he refused to speak to me until I send in the documentations. I tried to explain that that was exactly the reason I wanted to speak with him so I know what documentation to send, but they just shrugged me off and the operator I spoke to (Chris) promised he would send the necessary documents requests within the hour.
Well, needless to say I am still waiting and still nothing and my money is still being held by them.
I am new to online betting, but from what I understand, Ladbrokes is one of the bigger online betting sites, so I wouldnt have expected this kind of behavior and terrible customer service from them... has anybody had a similar experience? Can anyone suggest what I should do?
Now, I can understand if this may be a problem, but firstly they should not have accepted the credit card, secondly they should have notified me of the problem and asked me to resolve the matter, and thirdly if this was a problem they should have just returned the money to the credit card. However they did nothing of the sort and are just holding my money with no explanation no nothing.
I have called them on 4 occasions so far to try and resolve this matter and each time they say they will send me an email with the necessary documents I need to fill in to unsuspended my account, but as of now I have still not received anything and I am getting worried they are just going to be holding my money indefinitely.
On my third call to them I asked to speak to the supervisor (Mr. Kunal) and he refused to speak to me until I send in the documentations. I tried to explain that that was exactly the reason I wanted to speak with him so I know what documentation to send, but they just shrugged me off and the operator I spoke to (Chris) promised he would send the necessary documents requests within the hour.
Well, needless to say I am still waiting and still nothing and my money is still being held by them.
I am new to online betting, but from what I understand, Ladbrokes is one of the bigger online betting sites, so I wouldnt have expected this kind of behavior and terrible customer service from them... has anybody had a similar experience? Can anyone suggest what I should do?
