I started playing at Ladbrokes about 3 weeks ago. I made a deposit of 200 € and I sixtuplicated my bankroll in these days; today I went to play a bet and it said "the maximum stake for this line is 0.00". I tried other events and it was the same. So I asked to the support and they wrote me this:
So I can't play Internet bets but I can play with the phone? But I'm italian and don't know how much is going to cost me to call that number.
But have I understand right?
Thank you for your e-mail regarding your Ladbrokes account.
I am sorry to learn of your frustration in placing bets over the internet. I can confirm that you are currently limited to 0.00% of the stake which we accept on any given event. This has been applied to your account as a result of some of the business you have recently placed with us. I can assure you we do wish to attract customers to our service whether they win or lose. We do though have a responsibility to run the business profitably and therefore we do restrict certain customers and certain bets.
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We do regularly review the stake factors on accounts in line with the business patterns of our customers and we may look to alter the factor in the future. I can also offer you the Telephone Betting number which is 0800 777 888. If you phone your bets in using this number we may be able to accommodate larger stakes. This is because a decision will be made by one of our trading team according to whether the bet suits the book. By contrast, restrictions on the internet are applied across the board.
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If we can be of any further assistance, please contact us again and we will be more than happy to help you.
I am sorry to learn of your frustration in placing bets over the internet. I can confirm that you are currently limited to 0.00% of the stake which we accept on any given event. This has been applied to your account as a result of some of the business you have recently placed with us. I can assure you we do wish to attract customers to our service whether they win or lose. We do though have a responsibility to run the business profitably and therefore we do restrict certain customers and certain bets.
*
We do regularly review the stake factors on accounts in line with the business patterns of our customers and we may look to alter the factor in the future. I can also offer you the Telephone Betting number which is 0800 777 888. If you phone your bets in using this number we may be able to accommodate larger stakes. This is because a decision will be made by one of our trading team according to whether the bet suits the book. By contrast, restrictions on the internet are applied across the board.
*
If we can be of any further assistance, please contact us again and we will be more than happy to help you.
But have I understand right?