I made a deposit of 1057 Canadian Dollars to Pinnacle Sports in February. 840$ was made throught insta debit and 217$ was made through vi sa. I made 5 wagers in the week following for each approximately 1000$. I won 4 out of 5 wagers in the following week and my account balance was 4016$ six days later. That day all of my funds had been removed from my account. When I contacted customer service, they said there was a problem with my insta debit deposit and it had not gone through. This was 6 days after my deposit and during this time I had recieved no warning or notification that there was a problem. There was some fraudulent activity in my bank account in January therefore the bank had blocked the transaction because they viewed it as suspicious. I sent a copy of my bank statement to Pinnacle to show that I had sufficient funds in my account at the time of deposit and it was a mistake by the bank to block the deposit. insta debit resubmitted the deposit and Pinnacle was able to collect the money after I spoke to the bank and told them it was a legitimate transaction.
I have been a Pinnacle customer for over 4 years during which time I had made over 30 similar deposits to Pinnacle without any problems. I have tried to show Pinnacle that the deposit was made in good faith and that it was simply a mistake by the bank to not let the deposit go throught but they have stopped responding to my emails. They have also confiscated my Vi sa deposit and subsequent winnnings as a result of that deposit. The Vi sa deposit went through without any issues so they had no reason to take that money. I have been an honest customer and I feel Pinnacle is using a bank error to avoid paying my winnings. I sent all this information to SBR and filed a dispute. However, despite the best efforts of SBR Pinnacle has ignored the dispute and I havent recieved a response in 2 weeks. I did not expect this from the supposedly most reliable sportsbook and I am done with off shore sportsbooks.
I have been a Pinnacle customer for over 4 years during which time I had made over 30 similar deposits to Pinnacle without any problems. I have tried to show Pinnacle that the deposit was made in good faith and that it was simply a mistake by the bank to not let the deposit go throught but they have stopped responding to my emails. They have also confiscated my Vi sa deposit and subsequent winnnings as a result of that deposit. The Vi sa deposit went through without any issues so they had no reason to take that money. I have been an honest customer and I feel Pinnacle is using a bank error to avoid paying my winnings. I sent all this information to SBR and filed a dispute. However, despite the best efforts of SBR Pinnacle has ignored the dispute and I havent recieved a response in 2 weeks. I did not expect this from the supposedly most reliable sportsbook and I am done with off shore sportsbooks.