Quite new to this board, I have been lurking for a few weeks now and I thought I would share my first bad experience with a sportsbook.
I registered with BetVictor and deposited 25 GBP two weeks ago. Without receiving any bonus I made a single bet for 25 GBP. My bet won and a few hours later I received an email saying that a business decision had been taken and that my account had been closed. Tried to ask what was going on but couldn't get any more information than that it had been a decision from their "senior traders". I was told to send in various documentation to verify my account, and that I after verifying would receive the money in to my bank account. So I sent in all the necessary documentation and then got a reply saying my documents had been accepted and my account had been verified. I was told that the payment had been sent via a TT payment and that it would take up to 10 days before the payment would be in my account.
10 days have now passed and I still haven't receive my money, so I emailed them to ask what is going on. I got a reply saying that the payout has been cancelled and the security department is still verifying my account. I haven't received any notice about the cancellation of my payout and now I don't get any further information of the reason for this. How can they not tell me the payout had been cancelled? Very frustrating.
I really have no idea what is going on with this site, I only have one account, I didn't use any bonus, I sent in all the documents they asked for, I am registered at my current adress, alls my information is correct and matches. I hope I will get my money back within time, but the information and service from BetVictor.com has been extremely poor so far.
I registered with BetVictor and deposited 25 GBP two weeks ago. Without receiving any bonus I made a single bet for 25 GBP. My bet won and a few hours later I received an email saying that a business decision had been taken and that my account had been closed. Tried to ask what was going on but couldn't get any more information than that it had been a decision from their "senior traders". I was told to send in various documentation to verify my account, and that I after verifying would receive the money in to my bank account. So I sent in all the necessary documentation and then got a reply saying my documents had been accepted and my account had been verified. I was told that the payment had been sent via a TT payment and that it would take up to 10 days before the payment would be in my account.
10 days have now passed and I still haven't receive my money, so I emailed them to ask what is going on. I got a reply saying that the payout has been cancelled and the security department is still verifying my account. I haven't received any notice about the cancellation of my payout and now I don't get any further information of the reason for this. How can they not tell me the payout had been cancelled? Very frustrating.
I really have no idea what is going on with this site, I only have one account, I didn't use any bonus, I sent in all the documents they asked for, I am registered at my current adress, alls my information is correct and matches. I hope I will get my money back within time, but the information and service from BetVictor.com has been extremely poor so far.